Engine X Card Rewards Terms
Effective Date: 12/01/2025
These Engine X Card Rewards Terms (the “Card Rewards Terms”) are incorporated into and made part of the Engine Terms of Use, available at https://engine.com/terms-of-service (the “Terms of Use”) between you, a legal entity (“you” or “Company”) and HotelEngine, Inc., d/b/a Engine (“Engine” or “us”), together with its affiliates, assigns, (collectively, “we”, “our”, or “us”), and govern your participation in the Engine X Card rewards program (“Rewards Program”). For the avoidance of doubt, the Rewards Program is subject to all relevant provisions governing Engine’s provision of services to you under the Terms of Use (and constitutes a “Service” thereunder), including but not limited to, Disclaimers of Warranties and Limitation of Liability, Indemnification, Governing Law, Disputes and Attorneys’ Fees (including binding arbitration). If you are entering into these Card Rewards Terms on behalf of a business entity, you personally guarantee that you have the authority to bind the entity to Card Rewards Terms. Capitalized terms not defined herein have the meaning assigned to them in the Terms of Use. In the event of a conflict between these Card Rewards Terms and the Terms of Use, these Card Rewards Terms shall control.
1. Program Overview
The Rewards Program enables Company to accrue “Rewards” which may be redeemed in accordance with these Card Rewards Terms.
2. Enrollment in Rewards Program
An Administrator can enroll in the Rewards on your behalf as long as you have an Engine X Card Account (each card, a “Card”; such account “Card Account”) issued by Fifth Third Bank (“Bank”) in Good Standing (as defined below). Bank is not party to, nor has any liability to you under, these Card Rewards Terms. The Rewards Program provided hereunder is independent of services provided by Bank to you. Engine may also provide other rewards programs unrelated to your Card Account and may aggregate rewards under any such program with the Rewards accrued hereunder.
3. Modification of These Card Rewards Terms
Engine reserves the right to modify these Card Rewards Terms at any time. Engine will provide you with notice of any material changes in advance of such changes being effective. Engine may provide you with a notice of any such revisions through Engine application or by emailing you at the email address that Engine has on file for you. Your continued participation in the Rewards Program after any change to these Card Rewards Terms constitutes your agreement to be bound by any such changes. We reserve the right to correct inaccurate Rewards values represented on billing statements or our website, at our sole discretion. The Rewards Program may be changed (added to, modified, or deleted) by us at any time, including without limitation amendments to the definition of Qualifying Transactions. Any revisions may affect your ability to accrue Rewards or redeem Rewards.
4. Eligibility
4.1 General Eligibility. The Rewards Program is offered at our sole discretion and to participate your Card Account must be in Good Standing. Your Card Account is in “Good Standing” as long as you fully comply with, and are not in default under, these Card Rewards Terms, the Issuing Bank Terms between you and Bank, disclosures agreed to as part of opening your Card (including any applicable privacy policies), and the Terms of Use, as each may be amended from time to time (collectively, the “Program Agreements”).
4.2 Card Accounts Not in Good Standing. If your Card Account is not in Good Standing and you are permitted to make transactions, Engine may suspend your ability to accrue or redeem Rewards until your Card Account returns to Good Standing. If your Card Account is not in Good Standing and your ability to make transactions has been suspended, you will not accrue Rewards and you may not be able to redeem any Rewards until your Card Account returns to Good Standing. If at any time your Card Account is not in Good Standing, your accrued Rewards may be forfeited in our discretion.
4.3 Closed Card Accounts. If your Card Account is closed because it is not in Good Standing, or for any other reason, or if your Card Account is closed by you, you will forfeit any Rewards, including unredeemed Rewards and Rewards for Qualifying Transactions that have been made but have not yet been credited to your Rewards balance.
4.4 Other Conditions. You acknowledge that the Rewards Program is a promotional program for which no consideration has been paid to you. Rewards have no cash value and are not your property. Unless and until you redeem Rewards in accordance with these Card Rewards Terms, no right, title, or interest in the Rewards has been conveyed. Rewards are not refundable, exchangeable, or replaceable. The Rewards Program is void where prohibited by federal, state, or local law.
4.5 Use. You are responsible for how your Rewards are used and you will ensure that all Rewards are used for the Company’s business purposes only and to benefit the Company and not for personal benefit of any individual.
4.6 Suspension or Termination. Engine further reserves the right to suspend or terminate your participation in the Rewards Program at any time for any reason in Engine’s sole discretion, including, but without limitation, if you (i) violate any Program Agreement or other agreements you may have with Engine or Bank; (ii) owe any past due payments to Engine or Bank; (iii) fail to make any prior required payments owed to Engine or Bank by their applicable due date; (iv) violate or act in a manner inconsistent with applicable law; (v) engage in any misuse, misconduct, or wrongdoing in connection with your Card Account, the Rewards Program, or other services offered by Engine; (vi) structure or conduct Card transactions to manufacture spend, including by engaging in self-dealing (such as using Cards to pay for products or services provided by Company, its affiliates, its beneficial owners, or other persons affiliated with Company); or (vii) engage in any fraudulent or inappropriate use of your Card(s) that is outside the typical usage of a Card. If Engine suspends or terminates your participation in the Rewards Program, you may not be able to redeem Rewards and accrued Rewards may be forfeited.
5. Accruing Rewards
5.1 Qualifying Transactions. You will accrue Rewards on purchases of products and services with merchants, minus returns, disputed charges, unauthorized charges, illegal or fraudulent charges or refunds, made with a Card by you via an Authorized User of the Card Account (collectively, the “Qualifying Transactions”). Buying products and services from approved merchants with your Card(s), in most cases, will count as a Qualifying Transaction; however, the following types of transactions are not eligible for Rewards will not accrue Rewards:
- Any personal, family, or household use;
- Balance transfers;
- Cash advances or cash-like transactions;
- Traveler’s checks;
- Currency exchanges;
- Money orders or wire transfers;
- Lottery tickets, casino gaming chips, race track wagers, or similar betting transactions;
- Interest;
- Pending, unauthorized, or fraudulent charges; and
- Fees of any kind, including an annual fee, if applicable.
Any Card transaction conducted or effectuated while your Card Account is not in Good Standing does not qualify as a Qualifying Transaction, unless otherwise permitted by us. We reserve the right to determine, in our sole discretion, whether a particular transaction is a Qualifying Transaction.
5.2 Rewards Rates and Tiers. You will accrue Rewards for each Qualifying Transaction at the rate disclosed to you by us. The rate at which Rewards accrue may depend on the type of transaction, as well as the Company or Authorized User “tier”, which may be calculated based Company’s or Authorized User’s history of Qualifying Transactions or other transactions made through Engine’s platform, among other factors. We may provide Company with the option of electing to qualify for tiers for Company as a whole or for each Authorized User to qualify for different tiers. Tier eligibility is determined solely in our discretion and may be changed by us, including retroactively, such as if we suspect abuse. Information about rewards rates and tiers will be made available to you through Engine’s platform.
5.3 Accrual. Rewards will occur upon the later of the (i) date that travel is completed, if the Qualifying Transaction is for travel; and (ii) the date which Company satisfies its obligation to pay Bank for the Qualifying Transaction. Rewards will accrue once a Qualifying Transaction has cleared. We may round the number of Rewards awarded based on Qualifying Transactions up or down in a manner determined at our sole discretion. We may further condition when and how you can accrue Rewards.
5.4 Rewards Balance. Engine’s platform serves as the final record of your Rewards activity. This includes the amount of Rewards you (i) have available for redemption, (ii) have redeemed, and (iii) will be awarded on Qualifying Transactions. Rewards may be aggregated at the Company or at Authorized User level, and be reallocated across Authorized Users, as we may permit.
5.5 Reversal of Rewards. If Rewards were inadvertently awarded on a non-Qualifying Transaction, or otherwise awarded in error, Engine may deduct such Rewards from your Rewards balance. Engine may also deduct Rewards from your Rewards balance with respect to instances where a Qualifying Transaction was refunded, reversed, disputed, or subject to a chargeback.
5.6 Rewards Maximums. There is no annual or lifetime maximum on the amount of Rewards you can accrue.
5.7 Foreign Transactions. If you make a Qualifying Transaction in a foreign currency, the amount of Rewards awarded will be determined using the exchange rate determined by the applicable payment network.
6. Additional Rewards
From time-to-time, we may introduce promotions to allow you to receive Rewards in additional ways. All other promotions will be subject to any additional terms and conditions specified in the terms of the promotional offer and these Card Rewards Terms, unless explicitly stated otherwise.
7. Redeeming Rewards
7.1 Redemption. Rewards can be redeemed at any time a statement credit applied to the current balance on your Card Account (“Card Account Balance”) or may be applied to Confirmed Bookings. Rewards accrued based on Qualifying Transactions made in a given statement period cannot be applied to the statement covering such period.. The redemption rate for Rewards may vary depending on the redemption method elected. We may change Rewards redemption ratios or revoke availability of a redemption method in our sole discretion with or without notice. Once you request a Rewards redemption, you cannot cancel or otherwise revoke the request. We reserve the right to reject any redemption request if we cannot verify your identity or Card Account information. You are solely responsible for ensuring that any actions taken by authorized Users or Administrators to redeem Rewards associated with your Card Account do not violate Company policies or rules and any applicable industry practice, ethical obligations, or laws or regulations applicable to your specific business. We are not responsible for unauthorized redemptions of Rewards associated with your Card Account.
7.2 Partial Redemptions. If your Rewards balance exceeds your Card Account Balance or the cost of the Confirmed Booking, you can only apply your Rewards up to the amount of your Card Account Balance or cost of the Confirmed Booking, as applicable. You may choose to apply only a portion of your accumulated Rewards to your Card Account Balance or a Confirmed Booking at a time. Any portion of your Rewards balance not applied will remain, unless otherwise canceled or expired in accordance with these Card Rewards Terms.
7.3 Other Balances. Rewards cannot be applied to your other outstanding credit obligations to Bank, Engine or its affiliates, or third parties, except as specified herein.
7.4 Transferability. Rewards are non-transferable and cannot be redeemed by anyone other than the Company. Rewards may not be transferred or assigned to any other party (including a transfer upon death or as part of a domestic relations matter), and any attempt to do so shall be void and of no legal effect. The sale, assignment or barter of any Rewards, other than by us, is expressly prohibited.
8. Expiration of Rewards
Rewards will expire if, in any calendar year, Company has not made any Qualifying Transactions or any completed Confirmed Bookings.
9. Audits
We reserve the right to audit your Card Account for compliance with these Card Rewards Terms. In the event that the audit reveals discrepancies, the processing of Rewards may be delayed until such discrepancies are resolved.
10. Authorization
You consent and authorize us, our affiliates, or any non-affiliated third parties with whom we contract to manage the Rewards Program, to share information about you and the Rewards Program, as necessary, to effect, administer, enforce, service, or fulfill the terms of the Rewards Program.
11. Taxes
You are responsible for any tax liability, including disclosure requirements, related to your participation in the Rewards Program. When laws require us to do so, we will report statement credits awarded through the Rewards Program as income to the Internal Revenue Service, as well as state and local tax authorities. Please consult your tax advisor if you have any questions about your personal tax situation.
