Your questions, answered
Quick answers to help you manage your property on Partner Hub.
Getting Set Up in Partner Hub
To get started, you'll receive an email invite to Partner Hub from your Engine Supply Executive or from a team member at your hotel who is already using Partner Hub. You should receive the email invite within a few minutes after the team member sends it. If you don’t see it in your inbox, check your spam or junk folder. Still can’t find it? Reach out to us at [email protected] for help.
You can also create your own account by going to partnerhub.hotelengine.com/auth/signup. You’ll have the option to sign up using your email and a password, or by logging in with your Google or Microsoft account.
If you want to transfer your access to a new email address, we recommend sending a new invite to that email. You can do this by navigating to the Team tab in Partner Hub and clicking the black +Add Member button.
Once you're in, you'll get a checklist to help guide you through setup, including how to verify your property.
To reset your password, follow these steps:
- Go to the Partner Hub login page and click “Forgot Password.” Enter your email address and submit the request. You will receive an email with a password reset link.
- Check your email for a message from [email protected] containing the reset link. Note that the link expires in 24 hours.
- Click the link in the email to open the reset page and create a new password.
- If you do not receive the reset email, confirm that you entered the correct email address associated with your Partner Hub account, check your spam or junk folder. If you still have not received an email, ask an admin for your property to resend the password reset email from the User Management page in Partner Hub.
Managing Your Properties
After logging in to Partner Hub, scroll down the page to the Properties section. On the left side of the screen, above your existing properties, you’ll see a black “+Add Property” button.
Click this button, fill in the property information, and submit the form. After adding your property, you will have to go verify it.
To add properties, you must be an admin.
Log in to Partner Hub and scroll down to the Properties section. On the left side of the screen, above your existing properties, click the black “+Add Property” button. Start typing the name of each property into the search bar, and select your property once it appears. You can enter up to 10 properties at once. When you’re ready, click “Continue” to confirm.
If you need to add more than 10 properties, reach out to your Engine Supply Executive or contact us at [email protected] for assistance.
When you’re ready to verify your property, you’ll see a verification modal when you log into Partner Hub. You can either self-verify or request verification from the sales team. If you encounter any issues during this process, contact [email protected].
You can verify your property in three ways:
Self-verification
If the property has booking information, you can complete verification yourself by entering the booking number for a direct Engine booking.
Request verification
If the property is unclaimed and does not have booking information, submit a request through the verification modal. This sends an email to our team and a confirmation email to you.
Request verification from admins
If the property is already claimed, you will need to request access from the property admins.
Once your verification is approved, you’ll receive a confirmation email.
After logging in to Partner Hub, scroll down to the Properties section. Locate the property you want to remove, then click the three-dot menu on the right-hand side of the screen next to that property. Select “Remove Property” to delete it from your list.
Start by going to your Portfolio page. From there, you can click into either an individual property or your organization to manage users.
Go to the Team tab on the left-hand side of Partner Hub.
To add a user:
- Click the + Add Member button in the top-right corner.
- Choose the user's role and enter their details.
To remove or edit a user:
- Click the three dots next to the user’s name and select the appropriate option.
To view your property admins:
- Go to the Team tab on the left-hand side of Partner Hub.
- Here you’ll see a list of all users associated with the property.
- Admins will be marked with the Admin role type.
If you have admin permissions, from this page you can also:
- Remove or edit users by clicking the three dots next to their name.
- Approve new user requests
To get admin access, reach out to your current admin and ask them to add you or make you an admin in Partner Hub.
To view who your current property admins are:
- Go to the Team tab on the left-hand side of Partner Hub.
- Here you’ll see a list of all users associated with the property.
- Admins will be marked with the Admin role type.
If you’re unable to reach any current admins (for example, if they’ve left the company), contact your Engine Supply Executive directly or contact us via the support form in Partner Hub.
You can manage the types of notifications you receive, as well as your preferences for email or text notifications. These settings can be customized at both the property and organization level, but will only apply to properties you are associated with.
To update your notification settings:
- Log in to Partner Hub
- Click your profile icon (circle in the top right with your initials).
- Select Account Settings > Notification Settings.
- In Notification Types, choose your preferences for messages, property access, RFPs, or proposals by toggling email or text on/off.
- In Property Settings, apply these preferences to specific properties as needed.
Log in to your Partner Hub account, then navigate to your organization’s dashboard or an individual property’s dashboard. On the left-hand side of the screen, click “Partnership Details.” From there, you can modify your partnership agreement to update your rate.
If you want to decrease your discount, email us at [email protected].
Groups
To assign a lead catcher for Group RFPs:
- Go to your property’s dashboard in Partner Hub.
- Click “Groups” in the left-hand menu.
- In the upper right-hand corner, click the black “Manage Lead Catchers” button.
From there, you can assign a designated lead catcher to receive and triage all incoming Group RFPs. This can be set at either the property or organization level, depending on how broad you want coverage to be.
Once assigned, lead catcher updates apply automatically across all user accounts for that property.
Note: Lead catchers receive email notifications only. Proposals must still be submitted by an individual user through their own Partner Hub account.
Partner Hub’s dashboard makes it easy to view, manage, and respond to all RFPs.
After receiving an email about a new Group RFP, log in to Partner Hub to view and respond to it. Once logged in, navigate to your organization’s or property’s dashboard. On the left-hand side of the screen, you’ll see a “Groups” tab.
In the Groups tab, you’ll see all existing opportunities. Click on an opportunity to view details such as trip dates, room needs, and requested amenities. From there, you can respond by entering rates, availability, and terms. When you’re ready, complete and submit your proposal directly in Partner Hub. You’ll receive confirmation that your proposal has been sent, and you can continue to track its status within the Groups tab.
You can update your preferences to control how you’re notified about new Group RFPs, order requests, and updates on submitted proposals (including wins, confirmations, and rejections). Notifications can be sent by text or email, and your settings will apply to all properties you’ve chosen to receive notifications for.
To change your notification settings:
- Log in to Partner Hub.
- Click your profile icon (the circle in the top right with your initials).
- Select Account Settings > Notification Settings.
- Scroll down to the Groups section and choose your preferred notification types for new RFP requests and ongoing submission status updates.
Spaces
Spaces is a feature in Partner Hub that lets you showcase your property’s meeting rooms, event spaces, and other bookable venues to planners and travelers. By adding your spaces to Partner Hub, you make them visible to potential customers searching for locations to host meetings, conferences, weddings, or other events.
Each space listing can include photos, descriptions, capacity details, amenities, and pricing information. This helps travelers quickly understand what your property offers and allows them to submit inquiries or booking requests directly through Engine.
To add a new meeting room, event space, or other bookable venue to your property listing, log in to Partner Hub and go to the Properties section. Select the property where you want to add the space. On the left-hand side of the screen, click the Spaces tab.
From there, click “+Add Space” and enter the details for your space, including name, capacity, amenities, pricing, and photos. When you’re finished, submit the form to complete your listing.
Campaigns
You can add payment methods for your entire organization or for individual properties.
After logging in to Partner Hub, navigate to your organization’s dashboard or an individual property’s dashboard. On the left-hand side of the screen, click the “Wallet” tab and select “Add a Payment Method” to enter your payment details.
If you already have multiple payment methods saved, select “Change Card” to choose from your existing list. Once you’ve entered your information, click “Confirm Changes” to save the payment method. You’ll see a confirmation in your wallet once the update is complete.
Partner Hub offers three types of campaigns — Spotlight, Deals, and 2XR. Before setting up a campaign, you must have a payment method added to your wallet.
To create a campaign for a property, log in to Partner Hub and navigate to that property’s dashboard. On the left-hand side of the menu, click the “Campaigns” tab. Select the type of campaign you want to set up and fill in the required details.
Once you’ve reviewed your selections, set your campaign live.
Reservations
To manage your reservations, log in to Partner Hub and navigate to your property’s dashboard.
Select the Reservations tab on the left-hand side of your screen. From there, you can confirm bookings, verify payments, and access 24/7 support, all in one place. If you have questions about a previous reservation, please contact us at [email protected].
Engine uses virtual credit cards to streamline the booking and payment process for both customers and hotel partners.
Here’s how it works:
- Members book rooms through the Engine platform.
- Engine creates a virtual credit card to cover the room rate and tax.
Engine faxes or emails the virtual credit card to the hotel for authorization once the booking process is complete. For some reservations, Engine will also authorize incidental charges in advance. - Guests check in and provide their own credit card for incidental coverage if it’s not part of their Engine reservation.
- Engine then handles reconciliation for any refund or cancellation issues.
