Your questions, answered

We’re glad you asked!

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Hotels, airlines, and car rental companies want to reach business travelers, while companies with traveling workforces want the best rates they can get.

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Our platform brings everyone together to radically simplify trip management and give everyone exactly what they want. By booking with Engine, you and your company will save substantially in both time and money.

By providing great value to our travel partners, we get great rates. That means we can take a small cut of each booking—enough to cover 24/7 Member Support and continually re-invest in new technology—and still save our members an average of 26%. That’s why we can keep Engine free to join and use.

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No membership fees, no contracts, and no minimum spend.

We’re thrilled you’re ready to start saving time and money on business lodging management! To register your business for an Engine account, sign up here to give us a little information about you and your company. Then, we’ll take it from there and get you set up. An Engine team member will follow up with you within one business day to confirm your new account.

In order to provide the deeply discounted rates we have from our lodging partners, Engine is a private, members-only platform, so you must have a legitimate business email address to obtain an account or be referred by a member. If your workplace registers as a member, they can invite you to join their account.

We want our members to have plenty of options when booking lodging. Our platform currently offers 750,000+ properties worldwide.

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You'll find just about every hotel in the U.S. on our platform. If you don't see a specific hotel when you search, it's likely because the hotel is fully booked during your dates. In those rare cases, we'll show you nearby comparable properties with availability during your travel dates. After you've found the perfect accommodations, you can also book flights and rental cars through our all-in-one platform.

Yes! Our platform makes it easy to enter your loyalty information so you can accrue points from 15+ top hotel loyalty programs on select stays, all while continuing to earn Engine Rewards on every booking. Just look for the purple loyalty icon along with the corresponding loyalty program, or filter by hotel loyalty eligibility when searching for a stay.

We’re in the business of radically simplifying trip management for everyone, and we believe great travel rates should be accessible to everyone too.

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That’s why Engine is free to join and use—no contracts, no minimums, no catch.

Click here to learn more.

Yes, you absolutely can! We offer exclusive rates at properties of all types—from budget-friendly inns and popular hotel brands to luxury retreats—in over 185 countries worldwide.

We offer our members two ways to pay for their reservations—pay-as-you-go and Direct Bill. If you’re not enrolled in our Direct Bill program (approval required), you will need to pay for the room upon booking. To learn more about enrolling in Direct Bill, please contact your Engine Account Manager directly or our Sales team at 720-999-9349.

We always want to keep the booking process as simple and straightforward as possible for our members, so Engine shows all known taxes and fees upon checkout for each reservation.

Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page.

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If you need to keep travel plans flexible, there are two great options available.

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You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded—regardless of the hotel’s cancellation policy.

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If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, FlexPro costs $200 - again, covering everyone in your company.

If you’re within the property’s cancellation policy, or if you added on Flex coverage, you can cancel your reservation with a few clicks and get funds back. Sign into Engine and click on the Trips tab. Open your Upcoming trips, select the hotel reservation you wish to cancel, and click Cancel Reservation. If you’re within the property’s cancellation policy, you’ll get refunded to your original form of payment. Flex cancellations will be refunded in the form of travel credit.

You cannot edit or add rooms to an existing reservation. If you need additional rooms, simply book a new reservation at the same property.

If you need to modify an upcoming reservation, there are two places on the site you can request the change:

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On your existing itinerary, scroll to Modify This Reservation or, from the Upcoming trips tab, click the ellipses on the right side of the reservation and click Modify This Reservation.

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You can change guest information, alter dates, and add special requests. Engine will contact the property on your behalf to make the request and we will contact you with the status within one business day.

Our rates are based on double occupancy and your room is guaranteed to sleep up to two people. Additional adult guests may incur additional charges based on the property’s policies. If you wish to add more people to your reservation, we suggest calling the property directly to make sure you are within their policy guidelines.

Our Member Support team is here for you through every step of your journey, from booking to check-in and beyond. Chat, call, or email our US-based support team anytime you have questions or need help—they’re available 24/7.

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‍Visit our Contact Us page for more information or to reach out.

You can start saving on lodging instantly once you’re approved, and you can set up your entire travel program within 15 minutes. (Setup time may vary depending on the size of your organization and the number of restrictions you assign to users.)

If you forgot your password, visit here, click Forgot Password, and enter your account email. We will send you an email with instructions to reset your password.

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If you know your password and would simply like to change it, you can do so from our website or mobile app using the following steps.

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From the web:

• Log into your account
• Click the button in the top-right corner of the screen (the one with your initials) and select My Settings from the drop-down menu.
• You can change your password by clicking Change Password under the My Profile section.

From the mobile app:

• Log into your account
• Tap the Settings button in the bottom right of your screen
• Tap Password & Security under User Settings
• Select Change Password and follow the prompts.

We know that it is important as a travel manager to have transparency into your travelers’ itineraries and schedules. You will always receive an email confirmation of your travelers’ trips as long as they have designated you as an arranger. The traveler will also receive the itinerary.