Hyatt Place Buffalo/Amherst

very good

And I'd like to express our deepest gratitude to the front desk gentleman, Rich. Rich saved us that morning on July 28th! We were there for my son's two-day bar examinations. On July 28th, after we arrived at the Buffalo Convention Center, my son realized that he had left his passport behind in the hotel room. We rushed back, and since we were racing against time, not a second to lose, my son called the hotel. Rich answered the call and, not at all offended by my son's a bit impolite, anxious request, immediately went upstairs to our room, found our passport, and brought it to the front desk. When we got back, we didn't have to wait for the elevator, grabbed the passport, drove back to the exam venue, and made it only a few minutes early. Rich is the epitome of the best in the hotel service industry: so attentive, sincere, kind, and professional. This wonderful hotel will always be remembered with deep gratitude and fond memories thanks to people like Rich. Thank you, Rich! Thank you, Hyatt!

Exceptional

Superb

Good spot

Very clean rooms and hotel! Continental breakfast was delicious and so much variety. Staff are very helpful and friendly. Quick drive into down town Buffalo. Definitely will be back!

Good

We arrived and the staff at the front desk were super friendly and helpful! We went in the pool later that day and it was extremely clean and a staff member came in to help us turn on the hot tub and to double check that we had enough towels. Breakfast was great. It was a typical hotel breakfast so nothing super special but great for the price that you’re paying for the hotel.

breakfast area had seats that were ripped and the coffee area was dirty and not restocked quickly. Shower was not draining well.

very spacious room breakfast area had seats that were ripped and the coffee area was dirty and not restocked quickly. Shower was not draining well.

Everything was great except the breakfast. Second day we were there the sausage was obviously recooked. Not just warmed up but burned. French toast sticks were freezer burnt to the point where you bit into them it was like biting into a stick.

delicious breakfast

Completely overpriced for what you're getting. There's no room service, the "bar" is just the other side of the reception desk and is barely stocked. The "restaurant" is apparently just front desk staff microwaving food in the back room? And even though it says 24/7, I couldn't get food during my stay because "We're short-staffed". Finally, the property overlooks a highway, very ugly scenery.

Wifi too slow and Verizon user will have trouble with weak signal.

Hotel was very clean. Room was spacious and clean. Plenty of parking. Great surrounding area. Front desk staff was very nice and helpful. Good breakfast.

The hotel has an excellent location near the highway, making it very convenient for an overnight stop in Buffalo. Check in was extremely quick, the atmosphere was welcoming, and we received exactly the room we had requested, with a high floor and a nice view. The room was renovated, modern, clean, and very comfortable. There are also convenient food options at the hotel and an excellent restaurant nearby. It is a great choice for anyone looking for something much better than a typical roadside motel. There was very little to dislike. The breakfast was good and perfectly adequate, although it could have offered a little more variety and quality.

Staff was excelent

We stay in Buffalo occasionally to visit daughter who attends U of Buffalo and this time we stayed at the Hyatt and enjoyed every minute, best hotel yet in the Buffalo area... we will return

Clean room, great breakfast, awesome stay

Exceptional