Fairmont Hot Springs Resort

This stay was amazing, the updated pools are great! The only thing I didn’t love is that you can’t stream anything on the tv in the room even though it appears that you can on the screen.

Staff was very friendly and helpful answering any questions I had. The room was quiet. I loved the hot springs. Beautiful views all around. Would definitely stay here again.

Awful and expensive! This is my second visit, the first time was wonderful, so I booked again. The staff don't care, treat you poorly for using a service like hotels.com and will not help with booking errors. Pool lifeguards are teens that are more interested in staring at scantily clad girls than working, closed the pool 5 minutes early for no clear reason, allowed kids to do unsafe things, which the signage indicates are not safe and not permitted. For example 2 kids, age 8-ish, without parents around, asked to go down the 3 story waterside together (which posted signs said is not allowed), staff says, "you're not supposed to, but I really don't care." The rooms are in poor repair, I paid over $300 a night for a room with a bathroom door that would not shut. Event space blasts music which is loud inside our hotel room, and kept my kids awake until well past midnight. When I called the office, they said they would ask the event to turn down the volume, but nothing changed. Very expensive, poor repair, unsafe. I will NEVER return.

Layout of property a little clunky, especially to get to the outside bar. Staff friendliness inconsistent. Overall a nice stay with nice accommodations!

The outdoor hot springs were very nice although the waterslide stairs & interior structure to the building needs to be updated (they look like they could be a safety issue sooner than later). We bought our son a float at the gift shop and then were told he couldn't use it multiple times. Friday night got a bit chilly so we went indoors and were using the indoor pools and were rudely approached by a 20 something year old girl in a thong bathing suit who told us indoor pools were closed - we were not the only ones in there & there was nothing stating they were closed (website says outdoor will be closing 9/8 but nothing about indoor) the next day there was a 8x11 piece of paper up saying they were closed. We also saw mice running around the indoor pool area so I guess that was a blessing. Restaurant is overpriced for what the food is. We ate at the Springwater Cafe while we were there...got the "prime rib" tacos the first night - it was deli roast beef that was not very good for $22 with chips. The Royal Cobb that was supposed to be on a bountiful bed of greens was iceberg lettuce (some brown), avocado that was clearly previously frozen, and dry chicken ($24)

New pools were great, but room was dated. Took 5 minutes to get hot water in the shower. Ran heat all night and room barely for above 68. Not a value experience for the price of the room

The pools are great. Nice to have drinks available in the pool area. The drying rack in the tub was not working so we used our patio furniture for that. Not ideal. We ate at the cafe for dinner-two of the orders were wrong. Food was pretty expensive and just pretty good. Breakfast was very good except for the cinnamon roll French toast -hard and flat. Cinnamon rolls were great.

My family loved the pool additions, cozy beds , very clean room. We will definitely stay at Fairmont hot springs again.

They were great to me and the hotel is in good condition

The pools are fantastic. We has one meal which was terrible. A chicken salad with dried chicken and a caprese panini which was a sandwich with old tomato and minimal filling.

Nice

Afternoon front desk staff was exceptional and accommodating and friendly. Swimming was my kids favorite part of our whole vacation. We will come back again.

The bed was collapsed and left my husband sleeping in a hole, the ceilings look like tie-dye art with all of the water leaks present, and a cup of hot coffee seemed impossible to get. Desk staff that gives you the impression you’re an nuscance to them. Overall, there’s just really not much good left to say about this place.

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Ok

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The new pools are very nice. The finish on the bottom of the new pools is very rough on your feet. Sadly they are getting rid of the big outdoor pool because that is the best part of the stay. The total amount of pool surface will be drastically reduced once they take that pool. It is a great place for families. For some reason there was a dog on the pool deck, it was not a service dog! There were also bats, several bats, in the lobby. We have been going here for 30 years. We hope to go back as long as the pool experience is good.

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This place that think they are a 5star resort lack in so many ways. 85%of the staff look like they would like to be anywhere but at Fairmont. Chairs and garbage cans were not equally dispersed. Doorway to outdoor pool is disgusting looking. Ate in the cafe at 8:45 at night and had to wait 45 minutes to get our food. Hopefully they will work harder on becoming what they think they are.