The Beverly Hilton

pool closed and construction on site

Valet parking very nice, but difficult to get to! Front desk at checkout didn’t even ask how the stay was. So I told her about the noise of the construction and she replied’ you knew we were under construction.” I replied “I didn’t “ Wouldn’t recommend for the price! Rey disappointing!

The location & price is good if you need to be near Beverly Hills. Otherwise I would say there is nothing else beneficial about this hotel. It’s showing its age, there is no pool currently. No cafe or coffee shop, no gift shop, no self parking. The area is under major construction, not the hotel but the street the hotel is located. There is only valet parking right now no self parking so if you’re in a hurry you could be waiting 15-20 mins for your car. Everyone at the hotel was super kind and accommodating but it wasn’t the most relaxing stay.

A little bit disappointed because the pool was closed because of renovation.

pool not open

Pool was closed but they use neighboring pools. They were full but staff thought at three I could go with my grandson. They never called and I can’t believe that two people didn’t leave either pool all day/ evening. Have to ask for a coffeemaker.

FORMAL COMPLAINT 15 August 2026 Customer Service and Complaints Department Booking.com B.V. Herengracht 597 1017 CE Amsterdam, The Netherlands Subject: Formal complaint and request for intervention and refund - reservation 5034406313 Dear Sir or Madam, I am submitting a formal complaint concerning accommodation booked through Booking.com at The Beverly Hilton for 4 to 10 August 2026. The listing and booking process did not provide adequate notice that a central advertised amenity was unavailable or that extensive renovation activity would materially affect the stay. We relied on the information presented when committing to a booking costing US$16,499.78. Reservation details Reservation Booking.com confirmation no. 5034406313 Property The Beverly Hilton, Beverly Hills, California Stay 4-10 August 2026 (six nights) Party 11 guests: 7 adults and 4 children Rooms 4 rooms: 1 Premier Room with Terrace and 3 Junior Suites Total price US$16,499.78 (approximately NIS 48,752) Grounds of complaint - The swimming pool was unavailable throughout our stay. We were not informed of the closure before arrival, despite travelling with young children and selecting a full-service luxury hotel. - Extensive renovation work was taking place at the hotel. From early morning, numerous workers were operating in and around the parts of the building where our rooms were located. This caused substantial noise, disturbance and loss of privacy. No meaningful advance disclosure was made. - We are Sabbath-observant and therefore do not use elevators on Shabbat. On Saturday, access to the stairs was blocked because of an event held at the hotel. Staff prevented us from using the staircase for close to an hour while we were accompanied by young children. Our explanation and requests were not handled with appropriate care or urgency. - These were not minor inconveniences.

The location and staff were absolutely amazing! The rooftop bar was great for the views, service, and cocktails. Unfortunately, we were unaware that the hotel is undergoing a large expansion project and construction was just outside our balcony. The view was of six cranes and construction work started at 6:30 am. It would have been nice to have known this before we checked in.

Room was clean, good size and nicely laid out, Bathroom was clean and breakfast selection was good Could have provided a notice that hotel was under renovation as construction noise was loud and started early in the morning. To use alternative swimming pool and spa you had to book ahead which is irritating on a 2 day trip. Restaurant always felt damp in the morning due to humidity, hotel overall feels outdated and breakfast was not great for the price. Much better off going next door to the Waldorf Astoria for breakfast, ambience, service and food was far better and not too much of a price increase.

Superb

Nothing Ongoing construction

Nostalgic. It was wonderful and I’m happy to see the new construction.

I have enjoyed my stay at the Beverly Hilton, the location was decent and the room was clean and comfortable. Construction on-site is a bit confusing for ubers to know where to pick us up from

Great place

parking and getting to the hotel were disaster.

No water bottles available.

Superb

need on site parking

Exceptional

Great hotel, amazing location