Intown Suites Extended Stay Carrollton Tx - Westgrove Drive

My feet turned black when I was walking barefoot in the suite. Neighbors smoking near the unit every night. Worst of all, I let the management know I had an ESA prior to booking, they let me proceed to book and pay just to kick me out with an hours notice to pack just to say there’s a “no pets” after the first night (I paid for 11 nights). An ESA is not a pet, and maintenance entered my unit while I was in my underwear and demanded I leave. Please stay away from these scammers at all costs. They stole my money, claiming “I broke a rule”.

Room never got cleaned the week I was there

General manager was very rude and in willing to help. I mentioned my room was not clean and that I had already cleaned most of it myself just needed the floors mopped as they were disgusting and she stated I didn’t have a cleaning during my stay(which was 10 days) TV didn’t work for the first few days I stayed. Housekeeping came by and they were very nice and tried fixing TV, brought some extra towels as you are only given 2 during your whole stay. Definitely read the fine print as I was very surprised to see that nothing was provided including essentials like hair blow dryer and iron. It’s convenient to stay for a extended time but there are areas of improvement like rooms are not cleaned prior to check in, the room is cleans once and if it’s weeks until it’s used again they don’t clean it. Also didn’t know that they take an additional deposit that supposedly is returned if the room is cleans once when you check out. Again read fine print to ensure you are not surprised as general manager is not willing to assist in any way.

It’s the best for the price

Room is clean. Manager is a nice lady. This is a nice place to stay, They come every Thursday and change sheets and towels..If you need toilet paper, bring your own. The bed is lumpy but okay to sleep on.

Yea

The only thing I would mention, not really even complain about, but when I checked in, I was told that the room was cleaned 2 times each week. I was there 3 weeks and it was never cleaned once.

Na

El personal fue muy amable y me ayudaron, ya que no hablo ingles pero fueron muy buenos al ayudamerme con todo, volveria sin duda

Haven’t stayed there yet

Room was infested with bugs. Front office manager was rude and disrespectful.

Manager argued about the bedbugs.

It was really quiet and I felt safe.

The management is the worst. The property needs alot of updates. The GM, doesn't want certain humans at her property. If you just pay thrle 20 30 dollars more choose comfort cleaness and kindness, this isn't the place. Its the worst...

Just don't stay here !

Nothing Limited staff and so check in times limited. I had a reservation. Arrived at 7pm from DFW airport. Could not reach anyone by phone. No room for us that night but you charged by American Express. I travel all over for business. Never had this happen. I will not do business with you again.

Everything Toilet wouldn't flush although he came and fixed but same problem