Candlewood Suites Chester Richmond by IHG

There was no breakfast, which was offered at another location we at prior and there was a charge for parking which was a straight up money grab!

The first night their was no lights the power kept going off,their was ants in the room I told them they needed to come spay an but we kept finding them especially in the bed where my daughter an little cousin was sleeping

This is the absolute best hotel I have ever stayed at! We do travel volleyball and stay at pretty great hotels quite often. However, this one in particular far surpasses any we have ever stayed at. The price point was huge for us because we have a family of 7 and a doggo. We comfortably fit in the room (queen suite). The staff was extremely pleasant and helpful when I did have a tiny issue in trying to extend our stay one more night. This error was created by me but the staff graciously helped and was very patient through my anxiety. I really appreciate every single encounter and amenity that we utilized. We will definitely be staying again whenever we are in the area.

Everything was amazing.they have so much to offer for your stay

Amazing!

Rooms are immaculate with soft beds might I add great amenities and breakfast Little noisy in the lobby

Everything was wonderful. Everything was clean and the staff was friendly and helpful. I love staying here!

outdoor courts and play area a little loud into late night.

Modern hotel with great amenities such as tesla charging, gym, outdoor patio with barbeque grill if needed. The staff was friendly and helpful with any questions. My wife and I loved the stay.

Hotel was clean and comfortable. They had free coffee all day.

Clean and very comfy

Love the bedding and pillow selection

Paid for a suite with a king size bed. The toilet unfortunately didn't work so had to move to another room which was a smaller room, a studio suite. Couldn't connect to netflix and tv didnt have CBS channel.

Clean, facility was new front desk helpful Checked out Wednesday Called within a few hours realizing I left my Calvin Klein white blouse hanging up and I wanted to return to get it I was informed that the room was cleaned and no shirt reported . I call BS and eventually karma will return . Hope she enjoys my shirt .

This hotel was everything I look for in a hotel when booking! It was super clean from walking the hotel entrance in to the room. Although the water pressure seemed a little low while showering and flushing of the toilet, it didn’t overshadow the good. This hotel didn’t serve complimentary breakfast, however they had purchasable items. It didn’t have a pool but it didn’t need one! It had a basketball court, gated pet friendly play area with activities, 2 fire pits with lounging area and a whole covered barbecuing area equipped with grills a kitchen sink chairs and tables all outside for guests use!!! The attention to detail that was considered when building this hotel was amazing! My family and I truly enjoyed all amenities and our stay!

Best Hotel But the noise at night time coming from the rear of the building at the putting green and picnic area. We had to call downstairs 4 times. Eventually the hotel staff called the police. The hotel itself was fabulous. Everything brand new and the setup was like. Studio Apartment with a full kitchen with stove, dishwasher, sink, microwave, refrigerator and utensils. The room also had plenty of storage., a seating area, two beds, four pillows per bed and a shower with body wash, shampoo, conditioner and a non-slip floor. I would give it 5 stars if not for the noise from guests staying there this particular night.

The rooms was very cozy No pool

Being HOH, I need closed captions. Our TV had none and no could fix it. So, all in all, we will not be stating there again.

Clean & friendly. Our room was an "accessible" room and I put that in quotes bc until you have need for the accessibility, you didn't realize how many are ada COMPLIANT vs ACCESSIBLE. But it was spacious and workable. Our room also overlooked the patio which was nice, but we would have aroma of smoking activities seep in. Otherwise, it was a great option to stay in for the weekend.

Everything was nice outside was nice The WiFi connection didn’t work it was very bad and I was double charged for my stay and didn’t get my refund even after I showed them proof of them charging me twice no one cared about my card being charged for something that they did on they behalf