Best Western Chula Vista/Otay Valley Hotel

Nice location, a bit run down/old furniture. Great staff

It was okay stayed for one night , the rooms weren’t super clean. As soon as I walked in seen a big wad of hair on the floor, towels and bedsheets had stains on them asked for new ones those were okay. Breakfast was okay. Set up was little weird people kept bumping in to each other because the line started right in the middle. Food was alright for free breakfast.

It was close to Sesame Place.

The room needed curtains, the roll down shades was not enough to keep the night and morning light out.

The room itself was overall clean, but we did have some issues with the bedding. The fitted sheet would not stay on the mattress, and I would wake up with half of it pulled off, along with the mattress pad underneath. I also noticed some light staining on a few of the pillowcases. Overall, it was an okay stay and we didn’t have any other major issues. I would mainly recommend keeping the noise level and bedding in mind when booking

Not satisfied with the room!

The TV wasn’t working correctly and we were told they would fix it but it never was fixed

Have stayed here twice in order to go to sesame place and I just love it here. Love the breakfast in the morning and how much pride the staff takes in it. Planning to stay again tonight.

The staff was great. The breakfast was excellent. AC was not working.

Need lots and lots of maintenance repairs. And is smells bad

The room was clean, the staff were helpful.

Todo regular

So they rented out rooms knowing the ac didn’t work. Had they been up front and let us know or maybe even give a discount on the room, it would have been less of an issue. The room was sub par. We had no remote for the tv so we had to call for that as well. The bathroom was pretty crusty and they left a bunch of wall and paint pieces on the ground after replacing the ac. The staff was helpful and they were nice, but as I said, the dishonesty was quite frustrating. I’m glad they fixed the big issue of the ac. Parking was good and the distance to venues and amusement was good.

This is my go to hotel whenever I’m going to a concert at the amphitheater. Only thing is they don’t take tap so please make sure to have your debit/credit card.

When I talked to attendant, regarding the two beds, he offered to either check out or a discount, of course we stayed because it was easier, it was late and we were there already, but no adjustment was made to my bill, then when I showered I found out we had no towels, I had to call front desk to bring some

This hotel was nothing like the pictures. The hotel was run down. There was litter outside our room and thru out the property. The summing pool, the water look green and you could not see the bottom. For what we paid for this hotel we could have stayed somewhere else.

The room was not very clean, with stained sheets and an unpleasant odor. I attempted to purchase water from the lobby around 8 p.m., but the staff refused to sell it, claiming they had stopped selling at 5 p.m., which was inconvenient.

However, the food was pretty good and the staff for the most part were nice. Just was lacking a few things we otherwise would expect from a standard stay.

Staff were super friendly and room was well kept

Friendly staff peaceful stay great breakfast clean hotel overall