Holiday Inn Express West Cincinnati by IHG

Friendly staff. Clean rooms.

They did not have enough breakfast for everyone. They ran out of

Bathroom was a little dirty especially around the baseboards. Heating a/c unit was a little difficult to use! Television was not very nice to use!

This hotel isn’t somewhere I’d ever go again for several reason. There were stains throughout the room. The breakfast was ok at best. The pool looked like a dump. The surrounding area wasn’t very pleasant to look at.

Needs to be updated some. Lots of work trucks in the parking lot. I had to take a cold shower, water would not get hot. They it was because the room was at the end of the hall and their system had trouble getting hot water there.

The pool wasn't open when I thought ot

The receptionist at the Holiday Inn Express Cincinnati West went above and beyond to take care of my very important guest from Japan who stayed there on 7/25/2026. I don’t remember the young lady’s name, but she mentioned she was originally from Pennsylvania. Thank you, Miss — your help was truly appreciated.

Delicious

The lobby was on the second floor, and the breakfast was on the first floor.

I like everything about the place clean and the staff was nice and breakfast was delicious also like the pool

Thank you.

The room was clean and the staff was excellent!

Great

Good location based upon where we were going.

Nice hotel. Friendly staff.

Very nice staff and the room was clean!

I didn’t like that you couldn’t adjust the temperature of the room. It was way too cold but other than that, it was a nice stay.

Quiet clean room. Have stayed before and will be returning! Great hotel.

I will give a thorough review. Front desk - super kind. Unfortunately, part of the reason we chose that property is the pool. It was closed all day. Next - Parking would have been plentiful if several worker trucks didn’t park laterally and take them all. Room quality was average. Note to those with feather allergies - they have feather pillows. We were able to ask the front desk for regular pillows since one of us does have that allergy. Super thankful for her! Bathroom cleanliness was 99% clean but edges were dusty/dirty and I’m pretty sure I saw blood. Bring your own toilet paper. Beds were comfortable. Cable had several variety of shows. We also picked this location for having breakfast. Great breakfast hours. Kind staff. Food was painfully subpar. Pancake maker undercooked. Only dairy milk. Raisin Bran and Froot Loops. Oatmeal. Cinnamon roll was prepackaged and the best part of the meal. Biscuits and gravy, sausage, and egg white omelet were edible but not tasty. Typical juice and coffee. Overall - would not stay here again.

The stay was fine until a tour bus checked in. Those travelers basic took over the whole hotel. The staff was clearly not prepared for this level of business. Those are type of trips are booked well in advance. Giving staff an opportunity to prepare. Staff treated us poorly on Sunday morning telling us we could not get any bread because they had already put out 6 loaves. We could not get a yogurt because they had already put 84 out and advised the church group of putting them in their purses. My stay was supposed top include breakfast yet myself and my daughter were denied. This maybe an annual trip for me so I was hoping to lock in a good hotel right away. Left feeling like I was not a valued customer.