InTown Suites Extended Stay Cincinnati OH - Colerain

Bad

Horrible

They keep it very well maintain Well you should have smoking and no smoking room people need to be able to choose and the studio room need to be a little bit more comfortable

I was without WiFi internet for over 3 consecutive days.

Extremely slow wifi. A/c didn't work very well at all, it couldn't keep the room at the temperature set at. Kids running up and down the halls at all hours of the day/night. Kids running around with no adults during the day/night. Dogs that barked all the time. Wasn't a good stay

I liked the workers and house keeping. Extremely slow wifi. A/c didn't work very well at all, it couldn't keep the room at the temperature set at. Kids running up and down the halls at all hours of the day/night. Kids running around with no adults during the day/night. Dogs that barked all the time. Wasn't a good stay

No hot water it’s dirty the beds are junk stove didn’t work it was a nightmare!!!!!!

Very good

I did not enjoy my stay at this hotel. The entire property smelled strongly of cigarette smoke, the common areas and room did not feel clean, and the room lacked basic amenities, including soap. Overall, the experience was very disappointing, and I would not stay here again or recommend it to others.

Passable

Simple maintenance like fixing closet shelves/racks to be able to use and knows on the stove should have been addressed prior to renting room. Front office unavailable and not equipped to handle issues when they arise. Facility should offer a 'Cart' for moving in/out efficiently, not a laundry basket on wheels. Small changes could reflect big difference.

Staff is friendly

They remodeled Bugs in room price was outrageous and bed was uncomfortable

Bugs in room price was outrageous and bed was uncomfortable

Dogs are permitted & several children were checked in with their parents. The staff were not only friendly to their guests but to each other. The room appeared to be clean but I found a marker under the bed. A disappointing issue with the room was reserving a king sized bed & getting a queen. Was very glad I brought my own pillow. The floor edge of the door & bathroom door clearly showed damage. The table in the room had a damaged leaf. There was damage to the vanity & one of it's doors had a pull missing. The shower pan was severely stained. None of the damage made it uninhabitable. The most concerning issue is the hotel's main front door was not locked, secured or monitored. I didn't check but it makes me wonder if all the other doors were locked & only accessible with an room electronic key card.

The place is a dump. Stove didn't work when we checked in the refrigerator leaked water out onto the floor the cabinet door came off the electrical outlet and light above the stove stopped working and upon reporting these problems to the general manager we were asked to leave.

Very rude and unprofessional

Stove don't work lazy house Keepers

Poor

Very poor