Comfort Inn & Suites Liverpool - Syracuse

Good

breakfast was so good.i liked.

The property and hospitality was amazing wonderful breakfast . The area was wonderful very peaceful. Everything was right there on site. What a wonderful day thank you very kindly.

Very friendly staff and accommodating. They do not clean the rooms every day.

Very nice customer service

whenever I've stayed in a hotel, motel, etc. However, this time, my stay put a huge smile on my face. I was VERY Pleasantly surprised by how much this management and staff of this facility has taken over a poorly run, dirty and not very pleasant smelling facility and fixed so many things that the average person wouldn't notice, such as: -BthRm immaculate -BthRm upgraded to be able to accommodate those who are ambulatory challenged -Towels, soft, not stiff and heavily smelling of perfume (to mask not being clean) -BthRm ventilation works -Bedding is white, not gray and has no strong odor of harsh soap. Floors are well maintained; carpeting/furniture are clean; no odors. Even the HVAC unit had the grate cleaned so there was no dust/debris that was blown out into the room when HVAC was blowing. Over-all, I'd make only a couple of suggestions: -Add a runner to the floor as you exit the swimming pool going both toward the front lobby to the elevator and the rear to the 1st floor rooms. All the water drips on the hard tile floors stand out and with little children scampering around with wet feel, the floor is slippery -Add on option so individuals staying more than 1 night can request the option of having their garbage emptied.

The hotel is just off the interstate and adjacent to a gas station, a restaurant & a Wegman’s. The room w/ a king bed was spacious with an armchair, a desk and closet with a full length mirror on the door. When I arrived my a/c wasn’t working & the young man at reception came up & got it working. All the staff that I interacted with were friendly & helpful. The hours for breakfast could have been longer.

Nice, clean, simple stay, good breakfast.

Good

Room was not ready and was given to me. Had to wait for it to be cleaned before I could access. I think this was very unprofessional.

My room was ok, the carpet was not clean ( looked like dog hair) end of carpet was all coming apart. No exercise room.

The staff was very helpful, food and amenities were great. Would stay again and highly recommend

The breakfast area was nice with fresh fruit and standard hotel affair.

It was a good affordable stay

Had a good time

Overall my stay was great.

Parking was easy - staff was helpful. Room could have been cleaner, cobwebs on the ceiling in the bathroom. Tub bottom had no grip and was a serious slip/fall issue - regardless of the safety bar. Bed sheets were low quality microfiber, fitted sheet continuously came off the mattress. Room was not equipped with a smart TV which was very much a disappointment.

Dirty toilet, booked through hotels.com. tried to reach out to them about compensation with no help in sight.

The breakfast needs more variety. We stayed 4 nights and each following morning they had the same scrambled eggs and link sausage. Maybe offer omelets and bacon, or at least some change.

Our room was clean, quiet and comfortable. We would stay again.