Onsen Hotel & Spa

Had multiple dead bugs in the room Mold in the main pool, and lots of it all along the bottom and sides. Spoke with manager and sent pictures, she was appalled but then never answered any calls from Expedia to confirm the refund. I did not stay the night here because of how grossed out I was.

We arrived ~8:20pm; the sign says the office is open until 4:30; so we called the number listed. We rec'd the code for a lockbox attached, and found our room key (card) inside. The room was very nice, clean, quiet. No washcloths. Three issues: the water in the shower was only luke warm at 6:30am; barely warm enough. 2nd, the continental breakfast does not start until 8:30am; too late for us. 3rd, the gate to exit is locked; there is a red button to push to unlock the gate. BUT, it did not work! I had to fenagle the lock w/a CC to exit! Lucky. Sadly, we were not able to check out the pool. But as mentioned, the room was nice, clean, and quiet.

Bad

Room very clean, staff very nice , breakfast Not so good and it serves late. The pool it’s too dark in the night.

this place does not appear to be open as of july 1 2026. i arrived at 9pm to find it dark, phone disconnected, no response to email. it was closed.

My husband and I desperately needed a quick break from our hectic schedules, and this overnight stay was exactly what we needed. From the moment we checked in, the atmosphere was incredibly peaceful and welcoming. The room was beautifully appointed, clean, and felt like a true sanctuary. We spent a wonderful, uninterrupted evening just relaxing and reconnecting. It’s amazing how much a one-night getaway can recharge your batteries when the setting is this perfect. We will definitely be back!

We stay here because it is close to our building project . The staff are excellent and the hot mineral water pool is heavenly !

The pool and hot tub are great!

**The Good:** The mineral pool and jacuzzi were nice and warm, and the property is pet-friendly. Check-in was smooth thanks to Andy, who was very helpful. While the building is older, it’s nicely renovated and well-maintained. **The Bad:** The AC in one room was weak, so check yours if you are sensitive to temperature. Also, the surrounding area felt a bit sketchy, though it's fine if you have a car and stay on-site. **The Disappointments:** Breakfast was a major letdown. The breakfast hours are already late (8:30-10:00 AM), but no food or staff arrived until 9:00 AM. The hotel was completely unstaffed overnight and in the morning. Andy, who worked the night shift, actually had to come back in to help make basic toast and coffee. To top it off, the phone number on the front door was out of service. When we finally reached the manager, she promised to "take care of us" and took my contact info, but I still haven't heard back. Great pools, but terrible management and communication.

Peaceful and quiet. Huge room comfortable bed. Big pool and jacuzzi. Could have used more breakfast options. TV was difficult to figure out if your not tech savvy.

Staff was really nice. Andy and Tracy were very accommodating and kind. They had a nice little breakfast and coffee out each morning. No stress or issues. Room was very clean and private. Quiet and cozy vibes to the property.. Not crowded. Hot tub was large and hot, didn’t smell like bleach. Pool was crisp and cool and a nice dip to refresh yourself. I definitely recommend trying the place out. Great value on the weekdays.

It’s very clean and quiet with good surrounding! The rooms are also great and spacious. We have enjoyed the time with our family.

Superb

Very clean just like the pictures. Will definitely come back!

Superb

Very nice place, especially for this area. You feel sucluded, resort like even. There are a few hiking trails minutes away, a very good indian restaraunt down the street and everything in palm springs is 15-20 min away. Breakfast is meh, but good enough.

Cute place for quick getaway .. Didn’t use Spa as massages were not available. Have to book in advance. Room was nice , clean and comfortable. Good breakfast in lobby. Shower was ok as I like more pressure over rainfall shower head.

13th hotel in roadtrip and only mis-booking :( Not a hotel but deserted AirBed Booked because of spa… but there was literally nobody It never mentioned breakfast was only from 830am Remote from lively locations

N/a

Very clean space. The rooms are wonderful. Staff super friendly. Hot tub full of fresh therapeutic spring water is nice and hot. Lovely pool area. 1- sink water never got hot just warm. 2- shower pressure and temp is the same dial which means that hot is mixed with cold with low pressure to 'try' to get it hot. This only worked my 3rd shower. 3- same breakfast every day. Was told that it was always the same. Maybe find some imagination! 4- As a digital nomad, my fave thing to do in the desert is to work outside under a tree by the pools. This was my first time trying this place so I was sad to find there was no shade, no trees... and not until my 2nd day did Tracy offer to put an umbrella out for me. Recommend to change the space with better outdoor furniture and places to chill and hang. 5- system with booking.com caused me to have to give my credit card number over the phone in the wind - tired after driving - for 10 minutes.