Embassy Suites by Hilton El Paso

Embassy Suites seriously needs to redo this building top to bottom. Not the little Patchwork fix here and there they need to completely replace the air conditioning, room furniture and fixtures, completely redo the swimming pool. Also what's with charging people $10 for parking when there's no parking garage. Breakfast is good.

The only reason I didn’t say anything at check in was because me and my family were extremely lethargic and had severe jet lag, we just wanted to sleep before we drove 7 hours to get home. But here is the list of things that need attention AC works poorly, 75 degrees all night long I had to sleep in my drawers! Refrigerator leaks water onto tile floor and runs into carpet, the most alarming issue there is Black mold on ceiling near ac filter and to make matters worst Shower does not work properly. I requested to talk to the manager at check out and was told to wait for him. I waited five minutes and told the receptionist I was leaving, manager seemed busy with a contractor of some sort. Receptionist said leave my number and he’ll call me back. I waited 12 hours and didn’t call.

Always great experience with this Group!

Well to start off had no idea I would have to pay for parking it's only 10 bucks ok. Then to get to the room and the door was stuck wouldn't open at first, finally got in and the air conditioner didn't work. They said they had 6 complaints about the air conditioner still never got fixed. Im dumb for still staying here, we went to the pool in the evening and couldn't even stay in there smelled like mold so we went back to the hot room. Went to ask about the air conditioner they said they were still looking into it. Yeah right! The maintenance guy was kinda rude. Breakfast was decent actually but they didn't have a big selection of food. Overall I would say this stay at this hotel was poor and would not recommend it!

Bbgghgh

The room and property were decent. I believe the shower heads can be upgraded but overall cleanliness was okay. Only real con was that there was no hand soap upon checking in, even asked the front desk and they couldn't find any. Had to wait until the next day to receive some. Also, the hotel sits next to Interstate 10, so if your room is on the sides closest to the highway, the roaring of the semi trucks will wake you up and won't let you sleep. Love the lobby.

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Better ac in rooms

We stayed at the Embassy in El Paso Tx and it was horrible. The carpet was all stained up the glasses in the room had lip stains still on them. On Saturday morning at 5:29 Am they started doing some maintenance with electrical drills then on Sunday they painted the halls and on Monday they had the water shut off.. I will never ever recommend this hotel to anyone and will never stay there again.. We asked the manager on duty why they would do maintenance like that so early in the morning he laughed it off NO APOLOGIES or anything.. RIDICULOUS!!!

Clean rooms

No towels and no toilet paper

I stayed for one night, the room has a stain and mold on the ceiling. The pool had way to much bleach, kids running and way to loud. It was passed 10 at night and a bunch of people downstairs were to loud they didn't have any respect for anyone that were sleeping. In the room i was in there was only one towel, we asked for four towels but they gave us floor towels they were tiny and felt like sandpaper just because their wasnt any towels cleaned.

My room had a musty smell, ac didn't work in second room.. we all slept in the living area sofa sleeper. rooms are out dated.. we won't be staying here again.

Property was nice but aging a bit

Good Customer service

Nothing Everything especially the staff

Nice looking building, Ihop was close by, room was isolated which helped with our cats. Staff was nice. One of our beds was broken and they took too long to get maintanence up to us. My husband has a medical condition and sleep effects it, and we had another 6-7hrs until our next hotel so we gave up and I had to sleep on the couch. Also a bad smell came out of the shower drain when I opened it for a shower, one of the pillow cases was stained, and the bar sink in the front room barely worked the water pressure was so low. It was also hot in the bedroom and we couldn’t figure out how to cool it down, but my husband didn’t mind. The front room was cold which is my preference.

Everything as good. Thank you!

We love embassy suites. Its our first choice every time. The pool was amazing. Bar staff was great. However this facility is definitely out dated. The bathroom was so small I felt like I was at a motel 6. Water wouldn't get hot in the shower. Mattress' haven't been replaced since the facility opened. The door was open when we arrived. Only because the door was too big for the threshold. So it had to be slammed to shut.

Check in was suppose to be at 3 it was after 4.