Candlewood Suites - Fort Worth/West by IHG

The smell of those rooms. Awful. I went to the first room I had to get out. The smell was horrible. I ask to the receptionist, she was very kind and she gave me another room. Same thing. The smell was horrible. They need to do something about it. Please. Don't stay here unless you had covid and still you have symptoms were you can't smell things. But otherwise you poor nose is going to suffer

A good place to stay while traveling through … clean beds comfy a/c works great … lots of eating places and gas and grocery store near buy …

Exceptional

The hotel itself was great. Friendly staff and clean rooms. I would just suggest that a room that sleeps four has the kitchen stuff for four people instead of two.

Extremely good price for clean and well maintained property in an area that is easy to access with many options for both dining and fuel close by.

The first room I stayed in had a ton of moisture and it smelled of mold and I later found out there is a mold issue with the hotel. It was on the first floor. My second room that I stayed in the next week was much better on the 4th floor. Staff was very friendly and helpful but I wouldn't stay here just because the amenities and hotel are older and not kept up at all. The staff was very friendly and super helpful though.

The people who work here are always the best. The hotel is getting old and it shows, not as nice as it once used to be; but, still good for the money. I've stayed here numerous times and have never had any issues. This last stay I had only a few and not anything major, I'm sure I will stay again. I had left to go get something to eat and it was pouring down rain, when I made it back I parked in the back near the door to be closer, my key didn't work...I ended up having to walk all the way back around to the front. Then when I got to my room on the 3rd floor, I realized there was no remote for the TV, had to call the front desk and then go back to the lobby to get one so I could watch the TV, which I needed to do to try and drown out the people about 2 doors down, that were playing loud music, almost sounded like they were having a party. The room smelled funny and the tub had a crack. Again, I've never had any issues before but it does seem like the place is going downhill.

There was no breakfast provided, but we did avail ourselves of the Pantry offerings. We love how spacious the closet is, the desk with it's cubby spaces and the huge drawers of the Chest. The iron heated up super fast. We really appreciate the full size refrigerator. We are anticipating a stay of 2 to 4 weeks and feel this hotel will meet the needs of a long term stay excellently. The TV in our room, this time, did not work. We did not complain as we had books we could read and did not spend that much time in the room.

Just need to freshen up the smell

Comfortable and restaurants, stores close by Loud unruly guests hard to sleep. Highway noise didn’t help as well

Everyone was friendly Everything was wonderful

Older. Needs remodeling

Perfect for someone that prefers a studio apartment style with kitchenette and dishes. Lots of restaurant selection and Walmart all within 5 minutes drive. Close to highway.

The ac was not great. The room was humid and smelled. I got up because I felt like something bit me. There were small dead bugs in the bed!! Then a live spider crawled under the mattress! It was very late so we switched rooms and it was better. The staff was very nice but wouldn’t stay again.

Great shower. Comfy bed. Convenient location.

Exceptional

Passable

On the day of my arrival, I called the front desk of Candlewood Suites to inform of the addition of my service dog to my reservation. After a few questions about the characteristics of my dog, his status was noted on my reservation. So, both on our arrival and during our stay, we were treated with respect and friendliness, which impressed me. So I will gladly return to Candlewood Suites with my dog on future trips to Fort Worth.

Exceptional

Staff were indignant and rude concerning other guests and willing to let long term guests leave so they can book their rooms for higher rates during weekend events.