Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

We had issues getting into the pool room, the key wasnt working. Our toilet kept backing up and wasnt flushing properly. The a.c. unit ended up flooding 1/3 of the room. We only stayed 1 night. Breakfast was great tho.

The place was great and very convenient for our family event

Clean room, excellent breakfast, awesome experience

The AC didnt cool very well, the comforter was torn and stained and the bathroom shower had hair in it when we got there.

Our room wasn’t ready when we arrived, and we had to spend the first night of our four night stay in a room with not enough beds. The next day, when our room was finally ready, we found that the air conditioner was leaking onto the carpet, the refrigerator and room phone were both not working, and several baseboard tiles were loose and falling off. On top of that, we asked for extra towels several times, and were told each time that none were available. We never saw housekeeping even once during our entire stay. The property simply seemed to be not maintained at all. That being said, the front desk was courteous and somewhat helpful. That was the only redeeming part of our stay.

The front desk staff at both check-in and check-out couldn't have been more friendly and helpful.

Great atention, kind people, good breakfast. gym and the pool, coffee all the time at reception

Not a very scenic location.

NICE EXPERIENCE!!!! GREAT LOCATIONS

Good

.

Good location a little had to get to but not horrible.

The stuff

No coffee in the room

Pool and breakfast with vegetarian options. A little difficult to find the entrance. Needs a bigger sign at the street.

We had to leave before we used the room. My dad back home became seriously ill and was hospitalized and we had to return home. The hotel should have refunded the room or provided a voucher for a future stay.

Room was clean and comfortable Non heated indoor pool