Residence Inn By Marriott Glen Allen Richmond

Brand new hotel. Very short staffed as of July 31 because it's new. Clean, great staff. Breakfasts were not as good as other hotels. Free parking.

Mi nota 10/10

mmmm breakfast

Check in was horrible, my family had to wait around for specific bonvoy patrons that weren't even there to check-in prior to me being allowed to check-in. They're were 11 rooms ready and the desk clerk basically told me to screw my family checking in until Marriott Bonvoy guest arrived that weren't even there as of yet . If everyone has reservations what difference does it matter who checks in and when.. the service desk host was very brief and did not even explain the hotel brand, she act as if she did not want to even be there.

New property

The rooms were nice and spacious and very clean!

Everything about our stay at this hotel was simply excellent!

We had to change rooms twice due to both being unclean.

Although the hotel is still getting itself together, The staff made sure me and my partners stay was great throughout.

Everything was fantastic!

The property itself seem to be very nice and clean. The staff was very friendly. Then upon check-in to the hotel. They were unable to issue room keys, because the system was down. So if we left, we would have to go back to the front desk. The guy and older lady that was on duty at night shift. Told me, that I could park around back and they would let me in since we did not have a keys to enter the building. After we parked, I had to call back in the building to even be let back in, because they forgot and we were outside knocking. Once we got in the room. I discovered that the kitchenette was dirty. The microwave look like someone warmed up something with sauce and was splattered. The rotating glass was also dirty like some spilled on it. In the refrigerator shelves and door had crumbs in it. Also, when I looked under the kitchen cabinet for the trash can. There was dirt from the trash can underneath there. I informed the front desk when I went back upfront to see if we could finally get keys. So that we could go and come freely. By the time we checked out. No keys were made. I asked to speak to a manager at check out. To show pictures and speak about inconvenience. Staff told me none was available and someone would call me by 3pm. Never received a call. Hotel is newly built and too nice of a place to be represented like this!

Great place and staff were super nice.

Staff was excellent, rooms were nice and spacious, unfortunately discovered moldy dishes in my room. Reported to staff and they were very apologetic.

Everything was amazing!

Wish it had a hot tub, other than that great place

Hotel was new, very clean and staff were polite. I would recommend this property and i would stay here again.

Large, spacious room. Friendly staff. Breakfast was great.

The hotel was very clean. The room was spacious and clean as well. Just had a draining issue in the shower. Enjoyed my stay!

Bel emplacement, très propre, l’hôtel semble nouvellement construit. Déjeuner chaud agréable.

We arrived at 6:00 PM to check in, but our room was not ready—despite the official check-in time being 4:00 PM. We were not placed in a room until after 9:00 PM. To make matters worse, the pool water looked incredibly cloudy and lacked proper maintenance. Navigating the hotel was also highly frustrating; the surrounding area is under heavy construction, and there is no clear signage explaining how to enter the parking lot. Getting in and out of the property was incredibly confusing.