Holiday Inn Express Gloucester by IHG

Our room was clean, albeit it seemed a little run-down, in a well loved kind of way. The pool was great and it was outside! They seemed to take care of the amenities well.

Nice breakfast variety

Ms. Virginia has hot breakfast prepared to taste…one day we had corn-beef hash, sauté potatoes, eggs, & sausage links. Another day chicken sausage, pancakes, eggs, sautéd potatoes as well as the other delicious add ons!!!

Alicia the front desk person was absolutely amazing.

We checked in about 5pm and had the best service!! The kids were able to take advantage of the pool for about a hour before we went to grab dinner. Night shift staff 3-11 was very very helpful and accommodated all of our needs! We will be back next trip around!! Thank you for being so kind

So-so place. Staff were great.

We did not use the pool or gym but did have breakfast. It was what you expect with a continental breakfast. Disappointed that the pancake machine was out of order but these things happen.

Breakfast was good

Na

The person at check in clearly was bothered by me taking up his time. No greeting, nothing. During check in he tended to a different guest and left me waiting. Room had only hand towels and no bath towels

My room smelled of mold and mildew.. My bedding felt damp. Staff quickly exchanged linens, but next night, those linens felt damp also. Room smelled moldy the entire trip. Other then that it was fair.

The property has a great all inclusive breakfast and also love the fact that they have an outdoor pool since the neighboring hotel doesn't. I've stayed here in the past when visiting family near by and haven't been disappointed. Also I want to thank the two front desk employees Michelle and Tyrese, for understanding my situation and being super accommodating to my needs. You guys rock!!! See you all again in the near future.

The hotel was okay. However, the property is a little dated. Also, I didn’t have a sitting chair in the room. Finally, and I have never experienced this before; but there were no cups in the room!

Great room shower water gets really hot. The elevator was the only drawback . Its old and jerked a bit .. outside of that my stay was perfect

The pool and the fresh coffee The elevator, just an overall old hotel

Location They were fixing the pipes so there was no running water when I got there, when it came back on it ran dirty water (I took pictures and a video). The elevator makes terrible sounds and jerks like the cable will break any minute.

Our only real complaint was that the floor in our room wasn't that clean. It seemed a bit sandy underfoot from the get go.

There was no running water when we checked in. We were told it would be fixed in 3 hours. We left for a few hours to have dinner. When we returned, there was cold water only. We called the desk. Someone said the hot water would be repaired the next day. So no showers for us, and no one apologized.

It was terribly inconvenient that the hot water went out on Saturday around 2pm and wasn’t fixed by checkout the next day. We had a wedding to attend. No hot water.

Very good