The Highlands at Harbor Springs

The property had a lot of activities to offer, scenic chair lifts, free row boats and kayaks, bike trails, multiple pools and hot tubs, movies, games,and treats. Breakfast was delicious in the main dining room. Staff was friendly and helpful. The property and rooms were clean. The only problem was the beds, they were awful. We had a king murphy bed and queen sofa bed. Both beds sunk in the middle. The sofa bed was hard as a rock and creaked terribly when ever my teenage daughter moved.

Very dated. Nice staff and rooms were clean. Several things to do around the property

Beautiful, felt like we were in Europe.

We really enjoyed our stay. The location was perfect for many activities in Northern Michigan. Our stay was quiet and relaxing in such a beautiful desolate location. The newly renovated wing was beautiful and the resort thought of many great things. The only thing we wished to change was all the walking to go back and forth because our room was so far on the other end of the hotel. The water bottle station by the pool and then ice machines near were fabulous and all hotels should invest in such. Only thing I could think to change is to have a mini fridge in the room vs. the wine fridge.

All was ok

Expensive $$$ at the restaurant. Condo (Heathers) room/floor directions are confusing.

Happy with the service

The room was very spacious, clean, and well appointed. All staff I came in contact with (housekeeping, dining, lift rides/activities, and check-in) were incredible helpful and pleasant. I will definitely return in the future.

Amazing property, friendly and helpful staff! The mountain biking trails are killer!

The Highlands is great! My only suggestion would be to update the lodging inside and outside except for the main lodge. Outdated for sure.

Would definitely return.

Location No working air conditioning. The staff knew but did nothing to help. No screens on the sliding door so tried opening that but bugs were flying in. Shower had no water pressure.

We absolutely loved our stay! Room was immaculate, spacious, and decorated beautifully. Staff and food was amazing!

The gym was ok. The treadmills were old and the elliptical was very loud.

Room was spotless and was a nice upgrade after the renovations. The common areas could possibly use an update but the old school me like the old school furniture and fixtures. Some may disagree

I love this resort!!! The staff by the ski cage are so wonderful!!! They are always so warm and friendly!! Our room was great, and we were so lucky to get a beautiful blue bird day!! I was able to get all the lift tickets in the lobby which saved me a hike. The food was great at the main lodge for breakfast. We enjoyed Slopeside, and the pizza delivered to our room was a treat. We all loved the hot tub and pool! My kids were there for hours!! Great vibe all around!! This is our 2nd year staying at The Highlands. We will be back next year!

Yes was very clean employees very helpful

Paid for breakfast was delicious. The portions were well sized at all of the meals. The room was clean and comfortable as well. It was a bit confusing to understand what was included in the stay and what wasn't. Other guests, as well as information online, provided conflicting experiences regarding lift fares and the inclusion of breakfasts in stay fees. I think it would be helpful to have included amenities and the process to access them explained in a reception pamphlet when checking in. The other information gained at reception was excellent and the staff was very kind and engaging.

Room was gorgeous and spotless. The staff were so attentive and friendly. Bathroom was very nice and the robes were luxurious. The pool is a must try. Skiing was fantastic

EVERYONE, and I mean everyone, on the staff is incredibly kind and welcoming. From check-in, to check-out we did not see a single person who wasn’t smiling ear to ear. The room was beautiful and spacious with a comfortable bed and lush robes to use for the hot tub/pool. The pool is bath water warm and the hot tub is perfectly hot to make the cold weather blues melt away. We could not be more elated with our stay. Thank you to the entire staff for making our holiday so special!