Fairfield Inn & Suites by Marriott Nashville Hendersonville

Went to use the hot tub. Pushed the button and no bubbles. Went to front desk and asked same woman if the hot tub was broken. She said no... it just doesn't make the bubbles. (Sounds broken to me who wants the jets for my aching back). The she said at least its hot. Well I'm so glad it wasn't broken and it least it was hot. Came down for breakfast about 8:50 am, by 9:05 food still on warmers but plates and bowls removed. Mind you the breakfast was to go until 9:30 am.

The only thing I did not like was the tub was slippery, but I put a towel down and it was fine. Overall vary happy.

Staff

The staff in all areas were so friendly and helpful. Breakfast was good and plenty of it. The room was nice

This hotel was extremely clean and well located. All the staff were very friendly and helpful. Lucia was especially helpful when I lost my watch and left it behind. The food was also good in the breakfast. I would plan to stay there again if I needed to.

Staff was efficient, friendly and always available to assist. Our room was very clean and beds were comfortable. Breakfast needs to last until 10:00. I missed it.

Staff was nice, rooms were clean

First off, there was a small box of leftover pizza in the fridge. No big deal. But then when we tried watching television the 3 channels we wanted were pixely and laggy to the point we couldn't watch them. Then the next morning when we went to take a shower, the shower didn't work. The water worked, but the handle that you turn to make the shower head come on did not function. As we were checking out, the front desk lady asked if everything was ok. I said no, the shower didn't work, which was a big bummer. She said, "Sorry about that, have a good day." That's it. No, what can we do for you, is there anyway we can make it right.... nothing. Imagine eating at a good restaurant, getting a plate with spoiled food and the waiter saying, "sorry, here's you're bill." This place wasn't cheap. I've never had this many problems at a hotel like this. Usually stay at Comfort Inn and Suites and wish we had. Very disappointed in Marriott.

Nice, centrally located hotel. Easy access to nearby restaurants and shops. Friendly staff. I’d recommend changing the carpet in the rooms as they feel sticky. Exercise Room and pool/hot tub are well maintained.

Upon arrival, we had no hot water for an entire 6 day stay. Luke warm on most days at best for a few minutes. Reported several times, and this was with a full? Hotel during grad week. We were there for a celebration and funeral with no choice of switching with pre paid by Expedia. Wall paper was taped up in the lobby, and falling down across from our room on a fourth floor suite. This is the Second Fairfield/Marriot we stayed at in the last few weeks with issues. MARRIOT can do better than this association. We will search elsewhere in the future, maybe Hilton can meet better expectations. This was unacceptable and could have been fixed, rather than giving us a song and dance every time we asked. The first girl told us no hot water because the breakfast bar lady was doing dishes on the ground floor. Ha. Either way, they won’t get our business again until they clean up their act.

I had a 4 day stay. I only got room cleaned once. One day I left the DND tag out, but notified house keeping that I was leaving the room for the next day and needed towels. That was done, but the 3rd day I was left with dirty towel & no house keeping. A piece of someone’s false eyelash was under the phone. One of 2 elevators were out of service during my entire stay. There was a hair on my sheet & an identifiable stain. The breakfast offerings varied in quality & availability, especially after 8:30. Today the coffee was weak and awful, The electronic keys either didn’t work or I had to jiggle the door handle while swiping the key card. The tub was extremely slippery. On the positive side, the room was mostly clean. The small frig was very cold and the A/C was comfortably cool. The microwave was convenient, but the in-room coffee maker water well didn’t look clean. The tv service was out when I arrived, but worked well after that. If I return to Hendersonville, I will stay somewhere else.

Amazing customer service and great breakfast. I definitely will be going back here

Location was good. It was nice and clean. When I went to check-in after booking and paying online through Booking.com, they tried to make me pay them at the property and said that Booking.com had not sent payment. It took several hours to resolve the issue. They blamed me for using a third party, and said they prefer direct bookings with them. The issue was resolved after they figured out I had in fact paid online. I had to show proof of payment via receipt and show that the money was deducted from my bank account. They finally called a manager who was able to access the website and determine that payment was already made.

Breakfast and coffee were good. Staff was unfamiliar with “new” computer system, so took very, very long to get checked in. Was given handicap accessible room, (not requested) where bathroom fixtures were not secure in the wall, and curtains not secure on tracks.

I will never stay here again.

Breakfast was fine. Rooms were clean. Staff nice. However, the WiFi was terrible and the television barely worked. Additionally, we accidentally left a pair of AirPods there, called back to ask if housekeeping or anyone turned them in and the front desk said no. Well, we are able to track the AirPods and they were stolen by a member of the staff and popped up on our map. We are from a different state but have filed a police report.

Clean rooms friendly staff

Otherwise, the place was great and Ebony, the manager was extremely helpful.

Took the grandkids to this hotel because of the indoor pool. The rooms are older but the beds were comfortable. The room had a small fridge, small microwave and a coffee pot. Breakfast was included. Overall great stay.

Everything and everyone was great. Only problem was the refrigerator.