La Quinta Inn & Suites by Wyndham Karnes City - Kenedy

⸻ I booked a King Room while traveling over five hours alone with my newborn son to visit my husband, who was working in the area. Upon arrival, I was informed that because I had my Chihuahua with me, I could not have the room I reserved and paid for. Instead, I was told I would be placed in a Double Room because the hotel only allows pets in certain designated rooms. I explained to the front desk employee that I was traveling with a newborn who sleeps in bed with my husband and me, making a king bed a necessity rather than a luxury. The response was completely dismissive. There was no effort to find a reasonable solution, no empathy, and no concern whatsoever for the situation. After an exhausting drive with an infant, I was left feeling like my reservation and circumstances simply did not matter. The check-in experience only got worse from there. I was handed paperwork regarding my pet, given key cards, and then essentially ignored while the employee moved on to other tasks. There was not a single smile or welcoming interaction. No explanation of where my room was located, no information about hotel amenities, no breakfast hours, and no mention of the complimentary cribs advertised on the hotel’s website. It was one of the coldest and most unprofessional hotel check-ins I have ever experienced. Once I entered the room, it became obvious why customer service seemed to be an afterth

Very convenient stop along our travel route.

It was a good experience very helpful staff the rooms were nice and clean pool was beautiful and breakfast was great a lot of options to choose from.

ahold of the front desk, they knew. If that was the best room, I can't imagine the rest.

Love getting the bedroom in the hotel room when I have all my kids with me. The room wasn’t ready because housekeeping apparently didn’t show up that day. So we asked for the sheets and towels and but the front desk clerk helped.

It was comfortable and quiet. It was mostly clean, but the bathroom could be cleaned better. There was a must smell in my room. Breakfast was almost non existent, and what was there was stale and outdated. There was not any warm breakfast at all at 7am every morning I was there. Looks like they only make a certain amount and they dont make anymore. New personnel are not properly trained as I had to get behind the desk to show the employee how to check myself out and print off a receipt. Just poor management at this location. I won't be staying here again.

Love the convenience of the location. Good place to stay with pets More options at breakfast would be an added bonus. The air worked better the closer to the lobby and we were at the end of the hallway. Air freshners would also be an added bonus

The price was below what I thought I would pay. N/A

Perfect

Staff was friendly and helpful

If you need to stay in Karnes City you can’t go wrong staying here.

Room had not been serviced well.

Felt safe

An upscale man camp but I felt safe and respected. Coming from a cold region, the swimming pool and hot tub were the stars of the show in my opinion.

I didn’t like that there was no eggs in any form for breakfast. Will think twice about staying at this place

Towels were ripped off and dirty; shower faucet was broken; hair all over the bathroom- I highly doubt they cleaned the room or the bathroom.