Apt at Ritz Carlton Key Biscayne Miami

We had a great time. I really enjoyed all your amenities that people were very, very friendly. Obviously the beach was a big disappointment, but that’s not your fault. We really enjoyed our room and we’re so thankful that you gave us a deck that was facing the ocean. Thank you so much.

Excellent location and staff

Unos de mis lugares preferidos! Amo este lugar es como estar de vacaciones sin utilizar avión

Spectacular property!! Hope to stay agsin.

Great

Our issues began immediately upon arrival. The A/C in our first room was broken. The next day, we were moved to a downgraded room with no balcony. Finally, we were moved a third time to a room similar to what we booked. Packing, unpacking, and moving luggage three separate times with children was an exhausting, stressful ordeal. To make matters worse, the cleanliness was unacceptable; we found the bathtub dirty from the previous guest.The front desk and concierge service were equally disappointing. We had multiple packages delivered to the hotel, and the staff was entirely unhelpful. When a package wasn't immediately visible, the response was essentially, "This is the only one I found, sorry, bye," with absolutely no effort to look further or solve the issue.A beautiful property cannot make up for careless service. We expected a seamless, luxury experience but instead received a stay that felt like hard work. Management seriously needs to address their service execution and housekeeping standards.

Been here a lot of times and will keep coming. Premium hotel premium service !

Excellent Service.

Recently renovated hotel; great location

Great property, amazing staff and we loved eating at Luna.

Excellent!!!

Best place

Very clean room, great staff and the amenities were excellent. Thank you Ritz Carlton.

Location and beach access, the staff was very friendly and delightful to be around. The SPA

Service was slow Check in was late (waited 4 hours) Toilet was broken - never came to fix Had a onsite wedding which restricted use of the property The breakdown of the wedding setup went all night and up to midnight - extremely noisy The Spa (a major selling point of the property) was not open.

Newly remodeled and lovely.

The hotel is a great property with great rooms and restaurants. All the amenities are great. Only problem was that it was understaffed. All the staff were gfriendly and courteous but there were not enough to handle the guests. Also there were little things like no robes or slippers in the room, and there was a trim board along the bottom of the slidding doors to the balcony that is a serious trip hazzard. A great property that we will probably go back to, and hopefully they will have enough people to assist guests and justify the high nightly rates.

It’s a great beach and pool scene, the hotel will undergo an upgrade in May 2025, it’s dated but not too bad. The service was great, nice people. It an expensive week with food and drink, but a great week that has a relaxing vibe! The staff and service were A

comfortable beds too many people

I’ve been to this property 4 times. The staff is always excellent and I love the food options. The tennis staff is amazing. The main lobby is beautiful. It looks like the rooms and some of the spaces could use and update as they are a little tired.