Homewood Columbia Laurel

It's a normal hotel to stay at, especially if you need extra space / staying longer term. You're getting what you paid for.

Otherwise, it was a nice decent place to stay.

Exceptional

Good Hotel Would Definitely Recommend If You Are Looking For Something Quiet And Relaxing And Comfortable And Prices Are Reasonable For A Room Decent Size Also. 8/10 In My Books!

Very good

A great hotel I always stay at when travelling in the area. Rooms are spacious, staff are very helpful and the breakfast is great, good selection

The shower fixture came out when you turned on the shower. The rooms smelled like smoke and weed. I was slightly disappointed

At check in we were told our rooms were overbooked which caused us panic because we were traveling as a group. Manager accused us of our credit cards being declined which resulted in us losing our rooms which was a complete fabrication because we had all booked months in advance. In the end, we were given rooms although not the original rooms that were booked online. And to top it all off, the pool was closed the entire stay which the banner on their website stated it would be re opened by the end of August. The shining light in our stay was the sweet lady at the front desk the morning of our checkout who offered to fill our water bottles with ice water in the kitchen due to the ice machine being out of service on our floor. Word to the wise, if you are staying here, check in early so you guarantee your room doesn’t get taken from you.

I booked a 2 queen bed room in July for 3 adults and 1 kid. At 3pm the day I was to check in I got bumped to a King suite, but didn’t know that. Went to check in at 6pm and they said they were waiting for it to be clean. We were not able to get into our room until after 7, only then to find out we only had a king bed. I ended up “sleeping” on the floor. We had to wait 2 hours for extra pillows as well. The room wasn’t bad just need beds to sleep in. They said they were fully booked and gave people rooms before us even though we were there waiting. Overall horrible experience.

This was the worst hotel experience I've ever had. When we arrived, we were told there were no rooms because the hotel was over booked and they gave our room away. This is after I had already checked in on my Hilton app. After an hour of back and forth, they finally find us a room - but not the one we booked. (After the manager made up a lie about our room being given away because our credit card was declined. False - we had prepaid for the room months in advance and had our receipt.) It seems like they had rooms, they just weren't clean because we had to wait another hour for them to be cleaned. The room was smaller and had fewer beds but we were tired and took it. We get into the room and there is HAIR everywhere....in the sheets, on the floor, on the towels. The room also smelled like smoke. It was disgusting. The pool hotel was broken so that ruined the trip for the kids since we picked this hotel for the pool. They ran out of food at the breakfast way before closing time and refused to bring out more.

They told us there were no rooms avaliable even though many of our party had checked in online. They had NO double rooms which left us with 1 King suite. The manager is a LIAR who then told us there was no rooms avaliable AT ALL and to go to another hotel. We were a staying there for a girls soccer tornament. Almost 2 HOURS LATER (8PM) They managed a miracle and had rooms. Although those of us that had pre booked the queen rooms now had our exhausted children on a pull out couch. WILL NEVER GO BACK

The room we reserved was not available when we checked in. We were told they had no rooms and overbooked. Then we were told our reservation had been cancelled. They ended up putting us in a lesser room. Hair on the sheets and towels. Stuff on the carpet like it wasn’t cleaned.

Room space The property double charged me for my stay leaving me without funds for the weekend. I was told I would have to wait for the bank to post the pending charges. Unfortunately it’s a holiday weekend and I checked out Saturday. I was charged 689 2x. I also had updated my reservation but property said they had no note that they were contacted by booking.com. The room doors do not close all of the way, have to be sure to pull them all the way closed. Property doesn’t tell u that u need to put the key card in a slot for the power to work. I had to get help the next morning with this. Multiple strange people walking in the hallways. The front desk person said one guy was even making her uncomfortable.

Property needs updating. Magnetic locks did not function properly snd required extra staff help to get in the room. One of the cabinet drawers was missing. Toilet run continuesly.

The room and the hallway carpet smelled musty. We had to ask the hotel staff to refresh the room and vacuum the carpets. Otherwise it’s a ok place. Little pricey.

The Bad: The room and bathrooms were old with a broken shower, damage on walls and ripped curtains held together by some clip. TV was loosing reception intermittently. No premium channels - networks only. Internet was slow and not reliable.

Clean and fully equipped facility. Excellent breakfast. A+++ accommodations.

A+++ accommodations.

Exceptional

Well i like was clean and neat Check in easy Breakfast was ok The rooms are clean and comfortable I do travel a lot minimum 10 to 12 hotels a year and several Airbnbs so I can tell this is a good place Ok now what i dont like 1 pool was out of service and one reason. I did booked there i because my 2 little kids 2 dishwasher wasn't working in my room. So I have to wash dishes by hand but not a big deal 3 day before we leave the sink start leaking so I did report to front desk and the girl was on duty didn't help or send someone to my room to fix or minimum clean the mess so she just told I will do my best but doesn't look she even try because im assume she thought we leaving next day 4 here is not free wifi and the tvs are complicated to use if you want to watch YouTube or Netflix I usually travel with my roku stick to watch TV so wasn't that bad for me 5 I can't believe the whole hotel has only one dolly for the luggage the day I did check in i have to bring all my stuff by hand same the check out so is little difficult but again not a big deal