Homewood Columbia Laurel

Exceptional

Nice breakfast. Enjoyed the gym

The bedding and TV’s were good. Almost everything, including the staff. Only one of the two air conditioners was working, the ice machine wasn’t working. The property is under staffed and they couldn’t care less!

System was down could not check in and hot water did not work. Staff was very rude

When we arrived the staff tried to check us in and told us that there was an issue with the booking.com payment sent to for the rooms. Instead of trying to address the situation they proceeded to cancel my booking reservation and made me a new reservation at a higher rate. I asked to speak to a manger, and I was rudely and told that they were individual and that the conversation was over as I disrespected them. Proceeding to ask them for the General Managers name I was told they were the General Manager. They told me that I could contact their regional manger and proceeded to provide me with 800 number for the Hilton technical support number for internet and connectivity. I then proceeded to contact Booking.com and spent over an hour on the phone with them to be told that my reservation was correctly processed and the digital money was transferred to the hotel prior to my arrival. I was told that they reached out to the hotel to correct by the were unable to correct the process. Therefore, I was still billed for my stay twice. Additionally, there was no hot water in the hotel to take a shower, so overall I would not recommend this hotel in the future.

Exceptional

Superb

Always nice here.

Doors are extremely close to toilet and the ac units are a lil odd but overall ok stay.

Everything Nothing

Nothing

THE ROOM IS BIG AND COMFORTABLE WITH Kitchen and everything in it. They cancelled my reservation the same day I didn't show up until late at night and I had to go to another hotel that night and came back the next morning to this hotel it was very bad for me .

Everything is ok Nothing

Pleasant

We didn’t have air in the living room and no hot water for showers the first night and the kitchen sink disposal didn’t work at all (not that we needed/used it)but the sink was clogged so the water backed up and we had to wait an hour after we arrived for our room for all of that

We appreciate being offered and moved to a new room when there were problems with the first room. Staff was friendly and helpful. The pool wasn’t working. The toilet in our first room wouldn’t flush so we had to pack everything back up to move to a new room but are grateful for the adjustment.

It was a little warm but we were in a a heat wave. If the curtains were closed the room stayed cool. The room was very clean and the staff was very friendly and helpful.

The breakfast was terrible The pool was closed

The dining staff were incredible. Very yummy breakfast. Nice room, clean and quiet. The pool was not available due to repairs.

Good