Holiday Inn Express & Suites Kansas City - Lee's Summit by IHG

Very clean and quiet rooms.

Shower water never got more than lukewarm. Toilet wouldn’t flush within waiting at least 10 minutes. Disappointing experience for that price point.

Great staff. Very clean. A bit remote but a good deal

Staff was helpful allowed check in earlier as we have to go for the game, staff was helpful

Easy to get it. Clean and friendly staff. Breakfast was amazing!

As advertised.

Very clean hotel. 100% recommended.

The gentleman who checked us in was very friendly and personable, which was particularly nice after a long drive. He seemed to love his job and was a great first face to see upon check in. The room was very nice— larger than we expected, and very comfortable.

The room was spacious and clean. Nice shower. Breakfast had a good assortment of choices. Great coffee maker. The pool was a nice touch. Staff were friendly and helpful.

Room had a weird smell, but we overlooked it because we were only staying one night and would barely be in the room. However, in the morning I realized how dirty our room actually was. There was dust and food crumbs on the counters by the TV and there was literal crumbs from fried chicken along the bed frames left from someone else before us. On top of all this, check out was at 11am. We slept in and at 9am a staff member knocked on our door and then immediately opened it before I could even get out of bed and answer. So we woke up to a stranger walking into our room. We have stayed here before and it was good, but seems to be going downhill unfortunately.

The room was clean, but had a musty smell, once the a/c was working, the room aired out. The A/C was not working as well as I would have liked.

No hair dryer or coffee pot in the room. We asked the front desk and we were given a coffee machine, but it was not available already in the room only available upon request.

Clean room, Staff were very helpful!

The room was clean and the bed was really comfortable. The staff was friendly and very helpful. It is in a great location and close to many facilities and easy highway access. I will definitely stay again.

The location was quiet and out of the way (unlike the one other hotel in the area I've stayed in before), but not too far from my other destinations in the area. Breakfast was reasonably extensive and enjoyable. Check-in and check-out were smooth, and staff were pleasant and courteous. The refrigerator seemed to do a better job than that in the previous hotel I stayed in. All the facilities looked modern (nothing looked in need of repair, etc.) Most egregiously, the toilet didn't flush completely unless the handle is held down until it completes (and the tank is full to start with). And the "free WiFi" didn't recognize my room-and-last-name combination when I tried in the evening (though it did work in the morning). But more subjectively, the furniture and decor choices seemed designed to give a "trendy" feel with no thought for whether they would be actually comfortable or useful---which could be fine in a "discount" hotel, but this cost 70% more per night than the hotel I stayed in the previous night (in a much more rural area two states over) yet was a less comfortable stay. I could stay here again if there were no other acceptable options, but it certainly won't be my first choice.

Breakfast

Good

Clean rooms!

It was very clean, quiet, and the rooms were decent size.

Cell service a little difficult.