Hyatt Place Cleveland/Lyndhurst/Legacy Village

I left a throw blanket behind that was given to me by my deceased mother. I made 5 calls to the hotel without any help. I do understand, leaving the blanket was totally my fault. I wish the staff and housekeeping would have been helpful.

Good

Very clean and well maintained property. Will definitely stay again!

Nice staff, we had a problem with our room air conditioner and they immediately found another room for us. Room was quiet and clean. It was nice to be able to grab breakfast before heading out. Parking was free and there is a nice shopping area across from the hotel.

I was charged $15 more than the price I had secured the room at via Expedia.

Had an allergic reaction to something in the room had to leave in the middle night

Superb

Very good

Breakfast was good. Rooms were nice. No microwave in room. Pool area was dirty with fake lashes on the floor. Apparently two people were having sex while kids were in the pool.

They charged me extra for my dog. I would have liked to know this before booking, or at least during the booking process.

Very good

Pleasant

Very expensive for basic amenities. Only 3 hr window for breakfast time. Rooms are really basic for the price. Staff is nice.

The house keeping people left the room in the middle of cleaning unlocked though it was obvious that it had a lot of our luggage, clothes etc. We have waited for half an hour nd nobody showed up. It took me 2 calls to the front desk and another 30 minutes till someone came to finish cleaning.

Staff was friendly, convenient location, good parking. Cleanliness of pool, updated room (modern tv, microwave, HVAC system a little loud), and water pressure was very low.

Exceptional

The room size, cleanliness of the hotel, and staff friendliness and assistance N/A

Staff (especially Jenny at the front desk) was helpful and friendly. Room was as described. The only disappointment was that none of the rooms had a microwave (although one was available in the lobby).

our stay was amazing. the staff at the front desk were all super helpful. the cleaning lady was also very nice. room was clean and beds comfy. would stay here again great location with secured parking garage attached.

Breakfast was good and it is in a very nice area.