Hampton Inn & Suites Chicago/Mt. Prospect

The first room I was assigned did not have working A/C, but the staff quickly addressed the issue and assigned me a different room.

Bed not best shape. Elevator broken. Parking is not free. Water stains on ceiling.

We had a very enjoyable stay. When checking in Mauro made us feel very welcome and was super helpful. I have stayed in a lot of hotels but his customer service was by far the best I have ever experienced. Thank you!

Right Nextdoor to a Costco. Rooms clean. Air conditioning strong, nice and cold

Had a great stay! Would definitely stay here again

Good hotel, friendly staff and close to restaurants.

Our keycard never worked to get into the garage. The elevators weren’t working correctly; we would get in and push our floor and the doors would close; then the doors would open and start buzzing and we were on the same floor we got in on.

Friendly, helpful, professional, sparkling clean throughout

Room in good condition. TV good. Mattress good. Shower not bad. Hallways around elevator especially not well maintained. Dog friendly so could hear dogs barking sometimes. Ask for non dog room if allergies. Breakfast OK but underwhelming.

Very clean. The water temp and pressure in the showers was great. The front desk and housekeeping staff went above and beyond.

Only downfall was one of the elevators weren't working, the only operational one took a long time to accommodate all the guests.

The pull out bed had blood on it. Absolutely gross didnt realise till it was midnight and had to he up at 5am. So gross. Also booked a suite with 2 beds and a pull out bed and got 1 bed and a pull out bed. Not what i ordered.Pool was nice and warm.

Great stay!

Upon check in room was absolutely filthy. Looked as if it had never been cleaned. I stayed with my family and have two infants and could not stay in this room. Staff was helpful and moved us to a small but clean room. Make sure to check the room thoroughly before staying in it!

Overall was decent for one night stay. We used the pool and staff was nice the bit of interaction we had. Parking was under garage. It wasn’t too expensive ($11) but would preferred be included. It did automatically get included during check in. Location was nice as it’s surrounded by shopping center /movie theater.

All staff members were very helpful and nice, will for sure recommend this hotel to friends and family

Parking is $10 per night stayed. Room clean. The place has a look and feel of newness. Staff is fantastic.

Cons: Our keys were unreliable and had to be remade everyday, so we were often locked out. Room had in-room coffee maker but we only received one coffee pouch each for four nights. One of the bathrooms on the main floor was out-of-order the entire stay. Only one elevator worked and it was SLOW and always a line. Workout room didn’t have wipes or cleaning supplies available to clean seats before/after working out.

The room was fine. But checking in was somewhat of a problem. Not sure what the reason was but the key card could not open the room. We got in very late that night and had to back to the front desk twice to let her know the card didn't allow us to enter the room. So finally she had to come up and use the master key to let us in. I guess it happens.