Ameristar Casino Hotel East Chicago

The room was still dirty.

The ac in the room is motion activated. It would turn off after 5 minutes of running and would turn back on when I’d go to the thermostat to activate it again. On a hot summer day, ac was needed

Everything

Pleasant

Older but clean. Friendly staff!

Great hotel room! Pleasant stay

Very good

Good

I won a bit in casino

Everything was great, will be back soon. Loved the quietness, cleanliness and hospitality.

The room smelled like weed. The hallway smelled like weed and cigarettes. It felt kinda gross being there. The guy at the desk was super nice and helpful though.

Exceptional

Clean room, great staff, good food

Our check-in was smooth. Although we did not get any direction as to where the workout room was or where we can eat or if there was anything we needed. We did see some water bottles that were complementary so we took a couple. The self parking garage was a bit scary. Not very clean and poor signage for the hotel. Our room was very clean as well as the entire hotel. The staff during the morning breakfast was amazing. All in all it was a good experience.

The air conditioner does not get cold it stayed at 72 degree. The mattress was broken and all I smelled was cigarettes and weed. The cleaning lady was very nice

Smoking hotel

Staff in restaurant and bar not customer service oriented. Not sure if it may be due to being understaffed.

It really doesn’t matter if I was or not to poor which I’m not I make well into a six figure yearly income that kind of behavior coming from hotel staff is not acceptable.

OK, but nothing to write home about. No Diet Coke! Had to pay for coffee in the lobby!! You gotta be kidding me on both accounts.

Clean room, great staff..