Holiday Inn Express Toledo West - Napoleon by IHG

The room was clean and the beds were comfortable. Overall, 4.5/5 for us.

Marvelous

Extremely clean, updated rooms, very comfortable, and staff amazing!

Room was clean and the staff was very friendly. However, it states there’s a hot tub and there is not it’s out of order.

The room was nice. Sunday morning breakfast was completely shut down upon at 8:50 AM.

Facilities Rude owner

We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .

Had a two night stay. No complaints. My kids enjoyed the pool!

I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.

Only that it was further from our intended visiting location.

It was only noisy due to being by a highway, but that’s not the fault of the property.

Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.

Our room was very clean as was the whole hotel.

We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.

Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.

Room kind of stank but it wasnt bad

Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.

Great location for my trip

Needs recycling.

I did not like was when i booked it said nothing about the swimming pool and hot tub was down permanently,due to a leak in the pool ,which i did not see no water going downcin the pool,and what that has to do with the hot tub not in use,at least they need to be honest with you,i think that they did not want to mess with it,if the pool was leaking then why was their water in the pool