Best Western Plus New Caney Inn & Suites

Staff was exceptionally accommodating and helpful! That being said, the hotel(unbeknownst to us until arrival) was having renovations done in various areas. We were told no hot breakfast for a few days. A perk that was listed on the Expedia app. The Hot Tub was out of order. The A/C unit was leaking so bad in the first room that we had to change rooms. Then the room they put my daughter in had a leaking A/C unit as well. She didn't bother moving and just put the ice bucket to catch the water. There were baseboards missing throughout and the outlet covers and light switch covers were cracked or ill fitting. I realize they were renovating, but, again, no mention on Expedia. Needed to extend stay by one night and hotel couldn't do it. Had to go through Expedia and cost per night was raised. I asked the Expedia agent if he could check on this. He said he would but that it would be up to the hotel. Asked at the front desk and was told Expedia had to take care of that. We were at the pool one evening, and wanted to purchase water and soda from the little snack shop at the front desk. We were told that we couldn't add them to our room charges because we booked through Expedia. The staff was nice enough to jot down what we got and let us pay later when we had cash or card with us. Evidently third party reservations have a lot of restrictions and rules. I'm thinking we will not be using Expedia again.

It was clean but needed lots of repair work done. Unfortunately, there is NO insulation in the walls as we spent both nights awake listening to loud music, arguing, screaming, cussing, and doors slamming. We did not get much sleep. The front desk was called but the issues continued. Not sure we will stay here again.

The room was clean and cozy. They made sure to put us on an upper level because we mentioned we were going kid free and they wanted to make sure we had an excellent experience! We’ve enjoy this hotel and will definitly stay again in the future

Je conseil. 7 sur 10

Have stayed here numerous times over the years. Very clean and well maintained property!

Our room was clean and breakfast was good. The lobby and hallways smelled of mildew and the elevator stunk. We were there for a softball tournament and the washer and dryer were really old so we went to a laundry mat. The hot tub was out of order and there was broken glass and beer caps in the pool.

Ok

Very helpful staff. Good coffee and breakfast options.

Served it's purpose to stay one night. There needs to be more communication among the staff. Staff was ver nice and immediately fixed the problem with my stay. Unfortunately the hotel has a very unpleasant smell.

Friendly staff and clean

The guest was very polite. The rooms were cleaned.

Nice tucked away hotel near a shopping strip with many of amenities.

Good stay not long but just what I needed friendly staff

Love this place!

This is the 4th time coming to this hotel and the frong desk is very professional and nice people. We love their breakfast as well.

The location for the breakfast is okay. The meal variety for the breakfast was awesome. The free-wifi service was poor on 20th May 2026, I don't know if it was due to the heavy down pour. In addition, it would be nice to have a boiling kettle (small one) in the room to make hot tea instead of going downstair to get hot water. Not everyone takes coffee.

The receptionist was very knowledgeable and kind!

As for hot tub i didn't have time to use it. Thank you for a pleasant stay

The bed was really comfortable Room was hot and humid when we got there. AC cooled it off pretty quickly but it felt gross when we first got there.

Bueno