Wingate by Wyndham New Castle - Glenwood Springs

Very convenient location on the drive, and the staff was great.

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No

The rooms were dated. We had problems with our air conditioner and refrigerator. The swimming pool was fair. There was a hose running to the pool to keep it filled. The jacuzzi jets barely worked. It looked like mold on the pool ceiling. The breakfast area was average. The owners need to make substantial improvements to the rooms to maintain

The breakfast was sub par but its hotel breakfast so ?‍♀️

Staff was right there prompt and kind!

👍

One of the worst hotels. Towel bar fell off the wall., parking lots is hard to find, maneuver in, Beds were uncomfortable, dated finishes, and they had no eggs or sausage/ meat for breakfast at 6:30 am. Staff said shipment did not arrive with food. Needs better management.

You'll notice that there are no pictures of the pool area. The pool is overgrown with blue green algae, the floor is slick with it, the ceiling is full of mold that they have tried to hide with paint, the vents and fans are covered with thick dust. The breakfast isn't good at all. You'd be better offgoing to McDonalds across the parking lot. They advertise the pool and breakfast as an amenities. The only good thing about the place is that I didn't see any cockroachs. It's only good for a night to sleep, as the room was clean. We left the next day to a nicer, better maintained, friendlier place. I'm filing a healthand safety report with Garfield County. The desk clerk closed the pool and said I'd be refunded but we'll see if that happens.

The room was very run down holes in wall, sheets were dirty, the sofa in room was extremely stained.

Property is clean, the pet fee is outrageous $30 per dog per day.these hotels are gauging us on pet fees .I get the extra fee but not per pet per day .they aren't cleaning up dog hair each time they clean the room. We're good about getting our dogs brushed or washed before going back to the room, so it just makes us not so concerned when we're paying that extra pet fee

Room was clean as was the entire hotel, but my room looked out on the gas station behind hotel and it was a bit noisy.

Property was convenient right off the freeway. The room was great as were the staff. Only negative observation the outside of the building needs some basic landscaping. Would stay here again.

One & done. It wasn’t very clean. This location does not have an elevator. The carpet on the stairs was icky with food and crumbs all over. Our room had an old musky/smoke smell to it. The phone in the room was sticky and the remote didn’t work. We walked down the hallway and there was dog pee in front of a nearby room that was never cleaned up. The pool looked like a crime scene. It had trash and dirty towels thrown all over. I'm glad we needed just one night here. We passed on the pool and the AM breakfast. :/

After the first night we had no breakfast littley no x no pancakes the bacon no sauce on the second night of the second day actualls to please take the trash auto room just make the bed they took the cover of the bed out no light in the parking lot coming late the not feel so save

A

Nothing like the pictures. Looked abandoned when driving up to the property. The outside was completely unkept and overgrown with brush. The room was hot and the seating in the room looked old and dirty. We left and had to get a refund due to the property being nothing like described.

ok 1. toilet paper roll absent. 2. night latch on door half missing. 3. Exterior door not closing completely at night, anyone could walk in, 4. no stopper for sink. Overall maintenance is lacking.

I would not recommend this hotel. The staff was nice but the room and breakfast were not! We tried to get the air conditioner to work but there was not setting for cool. The outside temperature was over 100 so our room was hot. I spoke with the front desk and she told me that I needed to turn the knob past the marking to set it to AC. The AC option should be clearly marked. The breakfast options were limited with the pancakes being out and the sausage sitting in water. We opted to eat elsewhere. However, the most concerning this was that the smoke detector was wrapped in plastic so it was no functional! I didn't notice it until the morning and immediately reported it. This is a safety violation and is concerning, especially if there was more. The desk clerk thanked me for telling them. Find a different hotel. The price is worth being safe.

We didn't partake in the breakfast offerings so I can’t comment on that. The hotel DOES NOT have an elevator so if you can’t do a flight of stairs to the 2nd level be aware.