Extended Stay America Suites - Charleston - Airport

Don't fall for the price. Pest control needed. For few more bucks you can find a better place.

We had small roaches in our room

Everything was brilliant

Good

We stayed but with caution.

Nothing Staff was rude

My legs everything your staff was cool it was a easy check in process the room was clean no bugs I had a good time and I will be back. Also the lady at the front desk she had a good personality.

Poorly maintained property, all carpets smell really bad, the room kitchen floor was oily, the stove was taken apart and not working, the AC vent was really dirty, the morning staff was unfriendly.

Exceptional

Nothing. Didn’t stay there. That they didn’t allow the stay. Still charged the full amount. Then when called to rectify was told the hotel was no longer managed by Extended Stay.

I didn't like anything about this reservation, a hotel full of cockroaches, with a lot of musty smell, they don't change your towels, in the publication it says that it's with breakfast included and they only put coffee.

Bad

Superb

The hotel looked clean and welcoming. The eating area s well. However, during breakfast we saw a wandering tenant walking on the wall while we had breakfast. The room seemed clean but the only overhead lighting was over the kitchen island so we didn't see clearly. The bathroom looked clean, and so were the towels. There was no issue until we met a few tenants later that night. Other tenants: We checked in before 7pm and left at 740pm to check out the sunset near the pineapple fountain then dinner. But when we arrived after 11pm, there were roaches. Lol. Our friends in another room found dead roaches so they were upgraded but when they returned, they also found roaches. Well rested? No. The pullout sofa looked decades old with stains and bursting thread seams. And after seeing cockroaches, no one dared pull out the sofa to sleep. So I slept on the love seat as is with my luggage as my pillow and the actual pillow between me and the backrest of the sofa. Extended stay residents: Maybe these residents (>1 week) should always be settled on the ground floor only, or the top floor only!? Recommendations: Shut down reservations for 2 weeks. Pay employees during shut down Engage pest control and thorough cleaning and have certain staff and management inspect before final payment.

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Roach motel times 10. We spent the early morning killing roaches. Asked other quests if they had the same problem. They all had roaches. I'm so glad I only booked 1 night

Room was disgustingly. Extremely outdated. The worst part was seeing 3 cockroaches scurrying around in the morning.

The area around the hotel did not feel as safe as we would have liked. There were a lot of men standing around outside doors and there was some "drama" taking place at the time of check out. Not likely to return here.

Very good

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