Extended Stay America Suites - Charleston - Airport

Exceptional

Nothing. Rude staff and horrible manager The staff was rude and denied my stay because of my dog. No one ever answered the phone for me or booking.com. They said they didn’t care that my mom, dog and I didn’t have a place to stay at 3 in the morning. I called 3times right after booking @830pm to find out what I needed to do since I would not be there til 3am. I even messaged on the app and got no response. And my refund is delayed because of course they are not answering the phone for booking.com

The property was in a good location and had plenty of parking The rooms were not to a standard of clean I would have personally liked. There’s was an odd smell. The bathroom door didn’t close properly and the general place would benefit from a makeover. The plumbing was became blocked and we were given a plunger to fix the issue. The sink then blocked itself. We mentioned this in the morning as was told the maintenance guy was t in until the following morning and could we put up with the blocked sink. This isn’t good customer service. When we re mentioned the bathroom door didn’t close we were offered another room. This room wasn’t spotlessly clean either but was nice than the room before! As for the sofa beds in both rooms, you’d get more comfort from a cardboard box. The mattresses were very thin, they were marked and we had to ask for sheets. We asked for a few extra in the end to pad the bed out. The staff were a mixed bag of polite and rude.

We left location went next door ask for refund

Nothing Cockroaches were crawling all over me throughout the entire night. I didn’t sleep at all because I had to keep taking them out of my bed and off of myself. Never book this place — it was absolutely horrible. There was a terrible smell, and everything was awful from start to finish.

Disappointing

Showed up after already paying online, they were overbooked and I have to wait 7-10 days to get my money back k

Checked in late and was tired and just wanted to get to bed. First impression was that it was super run down and didn’t look like the pictures online. Got into the elevator the tiles were stapled down looking like Frankenstein. Got in the room and the cabinets were crooked, and the couch looked like a murder scene that I refused to put my things on. Roaches came out from under my bags when I turned the lights on in the morning. The water pressure from the sink was so hard that it splashed all over me. Was supposed to stay a second night but I told them I refuse to stay another second. Horrible experience.

Pleasant

We had not one but two fire alarms during the late evening, with no information available during or after either event - just an "all clear" from the fire department.

Not a single thing. Although the desk clerk was very helpful and apologetic to the fact that there were visible crawling bed bugs. She moved us and attempted to do a refund. Everything. The place was filthy and had bed bugs on the entire 2nd floor. This hotel needs to be condemned. To make matters worse, the fire alarm kept going off from other residents negligence in cooking within there rooms. Fire dept was called at least 3 times. No one was attending for clean towels or toilet paper. Good thing Walmart was just up the block. Just horrible, highly recommend to avoid at all costs.

Not a great place Not clean

Bad

Céntrico. Olor a cigarrillo tan pronto entras.

Cockroaches in my first room i booked and i asked for another room. Also had some cockroaches. Disgusting

the hall smell like weed, tv didn't work properly and the kitchen was really clean I was extremly uncomforatble

I was extremly uncomforatble

It was absolutely awful! We gave stayed here multiple times , this has been by far the worst

It was alright but way...

It was alright but way to expensive for what it is.