Sol Oasis Marrakech - All Inclusive

Everything was good

Second time in the hotel all was great

Everything at the hotel was excellent Special thanks to Sara for her kindness and professionalism She made our stay very comfortable

Loved our stay at Sol Oasis. Buffet always had lots of options and great drinks at the bar all day & night. Staff were amazing and all so lovely and friendly towards guests. Entertainment every night was great. Such great value for money on the all-inclusive package.

The hotel facilities were excellent. The staff were friendly and helpful. The room was clean and comfortable. We didn't stay for the evening entertainment, which we could hear from our room, but it finished at 23.00 each night which we think is fair enough. There were a lot of food choices in the main restaurant, and we consistantly arrived when the restaurant opened so expected the hot food to be hot, but it wasn't. That said, the staff in the restaurant were attentive and friendly and the service was good.

Overall, a great experience and great value for money. Staff were attentive, friendly and helpful. The buffet food was tasty- it was clear that the chefs care about food and make it with care. Great dessert and cakes. The property was beautifully designed. Lots of comfortable seating spaces for you to relax both indoors and outdoors. Pool area has lots of seating. And great selection of activities and entertainment all day long. Bedrooms were a bit small but you are unlikely to spend much time in there so not a big problem.

Location is outside of town. A shuttle is provided and taxi is accessible but not ideal if looking for a location walkable to areas around the city

Wonderful hotel and staff - very welcoming, offering over and beyond service. Shout out to Medi (Mike), as well as all the sports, entertainment and bar teams for great customer service

The staff is just exceptional! One always feels that they really value their guests and enjoy what they are doing. If I might improve something, it would be the coffee;-) There is good coffee at the bars but the coffee in the dinig hall has too much sugar.

Superb

The hotel is absolutely beautiful. We came from Ireland and I actually thought we had booked a 5 star hotel as it was our honeymoon. I was worried when it was four star that it wouldn't be as special but it just left us wondering how it wasn't five star? It is more beautiful than any of the 5 star hotels we have stayed in in Ireland. The only thing i can stretch my mind to think of was that when we had showers a slight pong would come up through the drain. This was the same in the other hotel we stayed in in Marrakech so I think it's something to do with their irrigation system in Marrakech.

Excellent selection for breakfast. The location of hotel was a bit isolated in a very quiet area. However, they run a regular free bus service into town. Preventing the birds entering the dining area. It’s unhygienic for them to be flying around when there is an open buffet laid up and they are landing on the food tables.

The staff were amazing - really helpful and hard working. They put on a fantastic New Year’s Eve event which must have taken a huge effort from the whole team. The hotel was beautiful and well laid out. Great options for breakfast. Good selection of drinks for all inclusive resort. We really liked the fire pits by the bar in the evenings and comfy outdoor sofas. Not much negative to say - I liked that it was a quiet location but it took 30 mins to get into city centre.

Exceptional

Check in process and staff were amazing. The hotel grounds are beautiful. The entertainment is great and the staff work hard at this. The rooms were not very clean and full of hair on the floor in the bathroom shower etc. some of the staff were very pleasant and some just rude. Food was ok not brilliant and for such an array of dishes at times struggled to find something enjoyable and I am not a fussy eater. Used the spa for some spa treatments which gave us access to the spa pool. It was disgusting with clumps of hair just left outside the pool and dirty towels. Treatments themselves - the Hammam was very good but massages were not great really.

Very good

The overall design and decoration is very nice. The spa services are very well priced. Good grilled food every day. The “ad-hoc” restaurants were really good (not included in the all inclusive deal). The pool area is small for the number of people. We were there in October and the hotel was not full— the pool on the other hand was very crowded. I can only imagine during peak season. Another downside were the all inclusive drinks — very bad quality; the wine was not good and the cocktails were 95% syrups…. Animation was very poor to be honest — and there is no running away from it. You need to book the shuttle bus, which is a very small 10 sit bus…..we were there in October and on arrival we had to book the shuttle for all days otherwise they would be fully booked.

The breakfast was great with a very broad range to satisfy everyone's taste. Same with the lunches and evening meals. The location was exclusive and very secluded. The hotel provided shuttle service to Marakesh Medina was very valuable. The food despite its variety was very bland for my taste. They just need to provide some spiced sauces to accompany the meals. On our stay most of the cooked meats were to dry for our liking. We had to pepper and salt everything we ate. Our greatest dislike was the amount of alcohol in the drinks. You could hardly taste the alcohol which was very disappointing for an all inclusive. The hotel stops serving drinks at 11:00pm. The pool was very cold with algae on the pool walls - my white tee-shirt was covered with green patches every time i used the pool. Not sure if the pool was chlorinated. Then there was the regular 08:00 - 08:30 am call from the reception asking us if everything was OK. We had to get them to stop after day 3 and unplugged the phone.

The hotel is in beautiful grounds, the staff are amongst the friendliest and best you will find anywhere in the world. They are happy to arrange any excursions and there are numerous activities on site all day if you wish. The food was all beautifully prepared and unbelievable value for money. The spa facilities and treatments are amazing value too. We really enjoyed the live singers and music at night - the staff make every effort to ensure you have fun if you are happy to get involved or just watch by the huge fire pits. We both had a very relaxing and enjoyable week in the Moroccan sun away from all the chaos of the main city. Have to be really nit-picky to come up with anything negative. It can get chilly at night so take a warm layer or sitting near the fire pits (as we happily chose to most nights) does make your clothes smell very smokey. Lack of English TV channels (mostly News) but we didn’t visit Marrakesh intending to watch Tipping Point.