Residence Inn by Marriott Pearland

Location and Staff. Rooms were a little smaller than expected

Exceptional

New Residence Inn (about 9-months old), clean rooms, good breakfast options, and all friendly staff especially Ryan. Outstanding customer satisfaction in taking care of his customers beyond the usual checking in/out. Also, it’s a bonus to have a beautiful fountain pond outside to walk/jog around and walkable distance to an outdoor mall.

Clean and safe

Good

Everything was perfect

The manager Shantel seemed to always be rushing and talking over people the rest of the staff always great.

Accommodating at any time very clean and spacious rooms

Clean room, great staff and good breakfast! Parking is free.

Great stay. Will definitely stay there again. Perfect location

Quiet in a beautiful atmosphere. Helpful courtesy staff

Exceptionally clean hotel with friendly, helpful staff. The breakfast was great, and the view of the lake was beautiful. Parking was easy and hassle-free throughout our stay. We thoroughly enjoyed our visit and look forward to coming back!

A man who worked the front desk was incredibly rude and didn't know what he was doing. I called to ask about some suspicious charges on my card and he hung up the phone in my face because he couldn't explain it. Incredibly unprofessional. Unfortunately this is the newest hotel in Pearland.

I did experience a few challenges. Housekeeping was scheduled to provide full service on the seventh day, but there were some inconsistencies with the service. Additionally, the bathroom exhaust fan was not working and was never repaired during my stay. The air conditioning unit was also quite loud, especially at night. That said, the staff was always accommodating and willing to refresh the room whenever needed. The true highlight of my stay was Ryan at the front desk. He was exceptionally kind, compassionate, resourceful, and genuinely committed to helping guests. His professionalism and dedication went far above and beyond expectations. Ryan is a tremendous asset to the Marriott team, and I plan to personally recognize him with Marriott corporate. Five stars to Ryan!

This place was new, clean, and a great value. The location is good and it was a better stay than Residence Inn Pasadena. Breakfast was over at 9am. SO, my only suggestion would be for it to be open longer. I'd stay here again.

Everything was excellent

Exceptional

We had a great time at this hotel. The rooms were clean the staff was professional and the continental breakfast was actually really good. The environment was just really peaceful and the view is nice. It's a great place to work out even outside because of the water and the walking trail. The lady employee who served the continental breakfast area was amazing and very accommodating. She stood out to me as I watched her help other people so graciously. The guys that worked the desk last night and this morning were professional and helpful!

Our stay at the Residence Inn was absolutely excellent! The hotel was very clean, comfortable, and welcoming from the moment we arrived. The staff went above and beyond to make sure we had everything we needed and treated us with kindness and professionalism. The room was spacious, spotless, and felt like a home away from home. We especially loved the peaceful atmosphere, great breakfast, and convenient location. We will definitely stay here again and highly recommend this hotel to anyone looking for a relaxing and enjoyable experience!

The electricity went out , was stuck on 3rd floor.no one came to check on us...