Hilton Garden Inn Pensacola Downtown

Great location. Modern with good restaurant

We were there for a combination anniversary/work trip and it was evident that this place doesn't like non loyalty members. Four days no room service despite multiple carts/staff on our floor when we would leave in the morning. The entire staff seems to be overworked and likely underpaid. The nickel and diming didn't just stop at parking. Literally nothing else is included except some rickety beach cruisers they don't have helmets for. The bar was deserted until a bartender ran by saying she'd be right with us. Then seemed to not know her own inventory. Our sheets had what we will say is a rust stain just to keep our my ones at ease. All in all I would avoid this place. The manager is clearly miserable and that oozes down and through the staff. The only positive is that it's new and downtown. There's plenty of other hotels in the area to choose from that don't have this theme of misery. Oh and our final morning we were awoken to the sounds of a housekeeper in the adjacent room catterwhaling. She was not letting tone or timing stop her. Chose not to address issues with the front desk agent that looked like she was being held there at gun point and it was evident from the hotel staffs energy that it would be ignored or brushed off.

McGuire's Irish Pub.

Location was perfect! Staff was nice and room was clean. Coffee pot in room didn’t work correctly, some toiletries were empty

The room were very nice and clean. We had a lot of towels. We had no problems.

Perfect place to stay while we visited our daughter in college.

Our stay was 3 days, 2 nights. We were told that our room would be visited by house services but it was not. A let down after a day of fun and sightseeing. The customer service from all of the employees was top notch. I have never been treated so well while on vacation. These folks could teach the Disney folks a thing or two on customer service, in my book, that’s saying alot. Absolutely outstanding!

Awesome will highly recommend

The resteraunt had excellent breakfast and sandwiches. The bar was very nice with good service.

All around a great place to stay. Staff was remarkable and so friendly.

They wouldn’t let me check in I didn’t get to stay

Good

Great gym. Nice pool area. Very convenient to downtown Pensacola and the Pensacola Bay arena.

Exceptional

Great staff and location. Superb clean

shower head fell off

The room was clean and set up nicely; however, I would recommend updating outlets to include ports for c charging cables. They do have USB ports. We did not use the restaurant or bar because of the additional expense and did not expect to have to pay $10 a day to park outdoors. One great thing offered was the availability of bicycles for use. We did not have time to take advantage of this, but I was impressed with this and will plan to utilize the bikes if we return!!

Staff were very helpful. We had a nice stay. It was a great location.

Great

It’s the staff that really sets this place apart