Cambria Hotel Rock Hill - University Center

Exceptional

Love the Cambria!

Asked for extra key for the third person in the room and she began questioning me as to where the other keys were. That doesn't matter when i booked a room for three adukts who all need a key. That was a very annoying interaction. The bartender was awesome and food is always good.

The hotel staff was so friendly. Everyone we came in contact with asked us how we were doing or how they could help.

Bad

Superb

Very quite well kept , I would stay here again .

Exceptional

Exceptional

Exceptional

The property as a whole is a very nice place. It is clean throughout. The staff were very friendly. That there were places to eat very close by. The coffee pot did not work asked for them to check never did get a response. No body wash in bathroom container. That was corrected first thing.

Cambria is always my place to be when I'm traveling to Rock Hill. Very comfortable bed, and the staff is always courteous.

Exceptional

If you are coming to visit a student at Winthrop University, there is no better location. The parking is convenient and the check in was very efficient. The room was fine, but the air conditioner, while blowing cool air, was not dehumidifying. The room has a damp, clammy feel which made sleeping difficult. I also think that the breakfast was overpriced, not worth the extra expense. Overall, a decent stay but I won’t be going out of my way to stay here again.

Exceptional

Bar upstairs the bed was comfortable The price for the one night

The price for the one night

Rooftop bar

Passable

Room cleaning did lack, when we checked in, we found the clean towels on the floor, Black long hair was everywhere within the room, none of the surfaces were cleaned or wiped down. When I went down-stairs to the front desk and reported it, the lady on shift was not customer friendly, she acted like it was an inconvenience for her to call in the service requested. This was the first attempt, 3 hours late we reported it again and the same attitude from a different employee on shift, she did report it to housekeeping and the room was finally serviced. The best part of our stay was the sky bar, the service and food were outstanding, kudos to the cook and bar back awesome service. Management needs to send the staff to customer service training on how to greet customers and respond to the issues at hand does not make the customer feel unwanted and display negative attitude when approached for assistance. This was our first visit and will be the last, we were not impressed with the disrespect and negative attitude that was projected by the front desk staff, unprofessional, I hope that something will be done to correct this, otherwise you will lose a lot of business.