Fairfield Inn & Suites by Marriott Rogers

Exceptional

Small but very clean & efficient room in a very quiet neighborhood. Room had refrigerator, microwave & coffee maker. I would stay here again!

Had issues with leaking water and loose faucet GMananager wasn’t concerned about the issue

Superb

It was hard to get service.

Breakfast was good and very welcoming. Location seemed safe and close to interstate. The room was very clean and smelled good. It was a pleasant room. Wifi connection was bad on the tv. Shows kept buffering. Bath tub had a constant leak and had to keep door shut to block the noise.

The elevator was out of order. We had a room on the third floor and carrying luggage up and down the stairs was terrible since everyone had to use the stairs.

Exceptional

Ants in our bathroom

Convenient and reasonably priced Charging my credit card $60 for incidentals that I did not even touch

Poor

Great location! I was very disappointed with my stay at Fairfield by Marriott in Rogers, Arkansas. The first thing I noticed was the poor condition of the landscaping. The grass had not been cut and appeared overgrown, giving the property an unkempt appearance. Upon arrival, guests were supposed to receive welcome care packages, but the evening staff failed to provide them and never mentioned them during check-in. The room itself was also below expectations. The bathtub paint was chipped, which made the bathroom look worn and poorly maintained. The lighting throughout the room was inadequate, making the space feel dark and uninviting. I chose this hotel because it carries the Marriott name, which typically represents a certain standard of quality and guest experience. Unfortunately, this property did not meet those expectations. Management should take a closer look at the condition of the property and the level of service being provided. Based on my experience, I would not stay here again.

50 dollar pet charge is outrageous

The rooms were so loud, you can hear everything in the room next to you, every foot step above you. Just hard to relax when the ceiling sounds like it is going to cave in.

Lovely hotel and great breakfast.

Upon entering the room noticed many broken down pieces and in need of repairs. There was a broken headboard with huge chunk of wood missing, curtain broken and half hanging off, closet door broken. I notified the front staff with pictures because I wanted it noted so that I wouldn’t be charged for these things and also I paid too much money to stay in a room that was broken down. The front staff said “okay” that’s it, no offer to remedy this. In the middle of the night then realized the bathroom was infested with centipede resembling insects. Will not stay there again.

Parking Slow toilet flushing Broken curtain rod in room and when I reported it I was charged for it. I am a retired veteran and I didn't break the curtain rod. I should not have been charged. Also tha hallway carpet is worn and torn.

Parking Slow toilet flushing Broken curtain rod in room and when I reported it I was charged for it. I am a retired veteran and I didn't break the curtain rod. I should not have been charged. Also tha hallway carpet is worn and torn.

Very helpful staff

Passable