Best Western Plus Palo Alto Inn & Suites

The room had a mini fridge, and that was it. I asked the front desk about the microwave, and coffee maker. I was told that the items were removed since Covid, and the only way I could have those items in the room was if we planned a long stay. I told we were staying for two night, she told me that I could get coffee from the front. I asked her if they had any plans on updating their website to let us know they were not offering these amenities. She told me to contact the owner. SECOND ISSUE I had to get my key card replaced three times. When I asked them about it, they told me it happens at times. I will definitely NOT be going back!

Gym most of the

quick stay but the rooms were clean and they provide a good breakfast selection along with Juice and coffee.

The staff was great they were really friendly and helpful. The hotel quality was questionable our door handles did not work properly they would not close unless we actually turned the door handle manually. The beds were relatively clean there were a few stains but nothing terrible. The complimentary Breakfast was above average.

This was the worst place I've ever stayed in. My daughter

👍👍👍👍

Terrible and unprofes

breakfast menu was good and fresh, they have brewit machine. Did not look at gym. The room was clean but I do think they need to deep clean their carpet was bare foot and my feet got dirty from the carpet not from outside.

N/A

Good clean room and good breakfast and service

The microwave in the room was super old, like from the 80s, with a manual dial that didn't even work. The glass plate inside didn't spin because it looked like an aftermarket add-on. The AC, though, worked but not effective in the summer heat. The carpet was old and definitely needs to be replaced. Our room keys stopped working twice, so we had to go all the way down to the reception to get them reactivated. The guy at the front desk in the evening wasn't very friendly either. My elderly parents had to wait every time, which was just pathetic!

Great stay

Nada, les hablamos en la noche que el aire acondicionado no enfriaba y solo dijeron que los desconectara y volviera a prender y lo hicimos y no enfrió. Pero tampoco tenían otra habitación. Pasamos una noche sin dormir por el calor

Excellent lunch and clean

Rooms smelled a bit like fake air fresheners. Our first room's A/C was broken and the bath tub was leaking. The front desk host immediately apologized and ended up giving us 2 replacement rooms (b/c they didn't have any rooms with 2 separate beds) which was really awesome of them to respond that quickly. But overall, there were some stains on the carpet. Breakfast was good. The hotel is in the 7 out of 10 range.

The main reason I booked this room was the fact that there was a suite setup. In the photos you see a couch and two double beds. This was perfect for my teenage kids that don’t like to sleep together. Upon arrival the staff informed me that that room was sold out and I need to contact Hotels.com because there’s nothing they can do. I showed him the pictures and what I thought I booked, and he didn’t care. We had no luck to take the room since it was non refundable and he reassured me it wasn’t. The room was super hot (AC was out) ,and looked like it had been broken into before as the trim was cut up. There’s bleach stains all over the carpet in the hallways .The side of town it’s on isn’t the most desirable. I was lucky enough to be able to move rooms about 10pm when the nice evening gentleman showed up. The bottoms on the elevator on the third floor were inoperable so you had to take the stairs or hope someone was getting off on your floor.There are plenty of hotels for the price in San Antonio that would be better imo.

The only bad thing with our room was our bathtub was peeling and the shower didn't have much pressure. But overall everything was great! Cold a/c in the rooms but not in common areas. Cleaning staff were very friendly. Front desk lady was tired and didn't act like she wanted to be there. But everyone has bad days and maybe that was hers. Nice breakfast and attendants. Hot tub wasn't working after we called and was told that it was.

Rooms were clean just the gym and pool were not up and running.

Clean rooms and an overall nice experience

Always nice to come back to a freshly made bed every day, and very pleasant experience overall. Price point was great for the above par service and facilities. Only let down was some out of order gym equipment, and broken hot tub. But even then, the lukewarm hot tub was nice to relax in while my family swam in the pool. Loved that it’s an indoor pool!