Holiday Inn Express Hotel & Suites San Antonio by IHG

Awesome hotel staff. Quick to help. Needed to get my check out extended and we accommodate quickly with no issues. Would recommend. Rooms very clean

Great all way around . Hotel smell good , staff was amazing, room was clean

It was ok but the beds were too old i think not firm enough. It looked like they were too old already, but the state was good. I’m satisfied thank you.

Staff was excellent!

The room was clean and the staff were friendly. That is about the only things positive about this hotel. Broken seal on the fridge so it made a clicking noise all night. No hair dryer in the room and had to go ask for one. Remote missing for the tv, Housekeeping would take the dirty towels but would not replace them. Had to ask the front office each day for new ones. The keys would deactivate almost everyday and had to get them reprogrammed. We were locked out many times. The lobby bathroom had broken toilets, sinks with no plumbing and taped off. Not the worst Holiday Inn I have stayed in but definitely not the best by any means. Needs work done and renovation.

The breakfast menu fresh. Parking good. Staff was excellent helpful and friendly, except the desk person at check-in, borderline rude. Room and common areas were clean. Shower stall floor worn and broken.Paint spatter on coffee maker and microwave.Door handle missing screw. Card scan on door to pool not working.

Comfortable beds. Nice clean room. Fridge, microwave and coffee maker in room. Breakfast wasn’t the best but it was something to grab and save going through a drive thru somewhere. Parking was good.

Then I requested a refund and they are refusing because “the cancellation policy is no refunds” they did not received me. They are stealing more than 300 dls even when they were the ones didn’t want to receive me.

Easy and fast check in. Great room! Wish the parking lot was bigger and that they would offer a late check out but other than that it was a nice clean room. Big enough for my family. Thank you!

The breakfast was poor,

I loved how the property was very clean and the staff was so sweet and attentive! The only thing I would have a comment on is the parking lot. It would have been nice to have more space.

Exceptional

No habían sábanas ni almohdas

Staff was friendly upon check in and check out. Location was great.

It took 3 rooms to finally get one that worked for us. The first two had broken door locks. One looked to be busted open at one point and very poorly repaired (even appeared to be colored in by Sharpie, not paint) and you could see into the room. The second room would not open with the issued card keys, despite reception reprogramming them 3 times. The whole process took 30 minutes or more.

Breakfast was OK. Property was very rundown. Nasty outside. Didn’t feel safe. Would not Stay There Again. Homeless out in the parking lot. Broken parking Lights. Room Felt empty, not enough furniture, Dark, terrible condition. Bathroom was very far from the bed.

Staff was very nice and helpful.

Location!

Superb

Ver well Attended The area