JW Marriott San Antonio Hill Country Resort & Spa

Overall exceptional. Comfortable, clean and we enjoyed our stay.

We would like to thank the entire team the check in clerks, the cleaning staff, the amenities staff, and especially the valet team. The valet team got us in and out very quickly every day which helped with our 2 year old from throwing tantrums since he is still working on developing his patience.

My family and I really enjoyed the resort everyone was so friendly and helpful we are definitely going back again!

They gave us a room that they are currently renovating we had no access to balcony, room was far away from everything. The breakfast is over priced, had spoiled milk.

Amazing hotel and clean whe

Everything about it was amazing!

Good staff

Great family resort! Our family loved the pool and amenities.

Everything was perfect ❤️

Excellent

Clean rooms, excellent courteous staff, great water rides and awesome Lazy River.

All pool chairs reserved, even if unused. Noise from construction.

Staff were all helpful and friendly. Resort is very family friendly. Kids had a blast in the pools, lazy river, and water slides.

Me and my Son went for a quick getaway and really enjoyed it. Very family friendly. We stayed a Thursday-Sunday. It was definitely better on Thursday crowd wise because by the time Saturday came it had got packed! I would suggest getting to the pool area early to have a lounge chair, but other than that we had a good time and I’ll be going back! And love that there was a Starbucks onsite!

The pros: helpful/friendly staff/clean pools/clean rooms The cons: half resort is under construction right now and the construction is loud, and the property is so packed with people on weekends - it's hard for the staff to maintain clean property grounds - lots of empty glasses and trash left around

The hotel was not very clean, I got to my room about 5pm and at 11pm there were still the same wine and drink glasses on the floor of my hallway. Every trash can and table also had wine and drink glasses left on them. My concern was just the glasses in the floor throughout the halls because of all the children. Lastly, while in the pool, a waitress came to share that it was “last call” and took someone’s order. I attempted to place an order for my family and she responded with “um, this isn’t my section” which left me puzzled considering she just took the order of the lady next to me. We went Father’s Day weekend so maybe we will have a better experience on a non-holiday weekend. My children did enjoy all the amenities.

We had to switch rooms bc our original room smelled like sewage. The rooms were outdated and dirty. The pool was absolutely filthy on Memorial Day weekend.

The Front desk employee was slow, seemed confused and in general very inefficient. The room was avergae at best and the view was lackluster. The grounds and pool area were okay.

Our stay was 4 day with family of 4. The first two days we had to go through three different managers to get our room cleaned! We were told first time reached out, previous to management conversations, that they were not "prioritizing already checked in rooms, only prioritizing rooms that had been checked out as that was more important ". Mind you we had 3 adults and tween in our party so cleaning wasn't optional for our party...with a $520 price tag each night. It took 2 days to get to finally get our room cleaned after basically begging for it to be done. Amber, front desk manager, finally took care of us and got us on schedule last two days with a $150 comp on bill. Once it was finally addressed room servicing was great and very tidy! Food at 18 Oaks was amazing!! Cannot recommend enough! Be sure to book on OpenTable for reservations as walking in isn't viable option to guarantee a table.

Golf course had a great layout but the upkeep was worse than a municipal course. Weeds everywhere, poorly maintained fairways and tee boxes. Wouldn’t ever play it again. Paid 380 per player wouldn’t play it for more than 75