The Ritz-Carlton Bacara, Santa Barbara

Amazing Spacial Place

I’m quite disappointed with the service we received. We booked our trip through Expedia to the Riz Carlton in Half Moon Bay from August 24th to August 26th. Sadly, one of our guests became very ill and got a doctor’s written proof from a reputable hospital, City of Hope. We got in touch with Expedia customer service, who helped us get in touch with the hotel team at Riz Carlton. They told us that once we sent over the doctor’s proof, they would refund the deposit charge for the one-night room, which was about $2400. But it’s been a month, and we haven’t heard back yet. It’s really frustrating!

The entire staff were professional, cheerful and glad to be of service.

Friendly staff. Any needs addressed promptly.

Only one of our rooms was ready when we arrived and we were sent to a room that did not exist. We found a nice employee on a golf cart who helped us hunt down the correct room after multiple radio calls to the front desk. When we came back 3 hours later to try check into the second room, we were told that the reservation was not available for another 30 days. We were like - what the heck? The front desk lady was very nice, but it took another 20 minutes to find out that our original reservation was good and they found a room. We ate at dinner on hotel grounds and it was very nice; however, the breakfast buffet required $110 per person! We decided to wander off the property and found a wonderful place at the Cajun Kitchen for only $15 per person! Finally, we were charged for a valet service we never used, an overnight parking spot ($75) that we never parked in and additional hotel fees with a total spend of over $2,000 for one night! All of this information was submitted to management, but we received no response. So.... long story short. Be sure to visit the area, play on the beautiful beach and soak up the Santa Barbara vitamins in the air -- but do NOT waste $2,000 dollars on this place. La Quinta Inn down the street will give you the exact same run around for only $200 per night.

Friendly staff, quiet and secluded.

No iron in the room

Nice

The location We never saw staff cleaning the grounds, hallways or anything

Exceptional

Great location, older building, not very helpful stuff, will not do it again

In every thing was great thanks

Amazing place

Perfect stay

This property does not live up to the Ritz-Carlton brand. Trash cans around the property were overflowing each day. The restrooms at the pool were filthy, out of paper & towels, toilets clogged. Very inexperienced staff. Apparently no on-site management of basic operations. Will never stay here again....

Everything. The room, the service, facilities, gym, Marisella restaurant. The hotel is beautiful and well maintained.

We had a Great stay at the resort.

Great little staycation with a family of 3 kids. Pool was great. The beach was a fun adventure but it took a minute to get all the tar off from the beach. The food at all the restaurants was excellent they have an amazing amount of options for the kids. Overall wonderful stay.

Beauty and food Nothing

The property is in need of a power washing! And in my opinion, there should be cleaning staff that combs the property for trash and towels that were strewn about, and room service trays left in the hallways. It was really crowded and there were a lot of families, but to me that is no excuse for such sub-par cleanliness, especially for a Ritz Carlton hotel! For the amount we paid for the hotel I was expecting a much better experience. We were there for our last night of our anniversary trip, and I "thought" that I had saved the best hotel for last. We were both very disappointed. Even our room was just ok. It's sad because I was really excited about staying there. We ate at the two restaurants on the property which were also just ok.