Embassy Suites Springfield

Beautiful property, excellent staff, and great location. The only issue was that it was warm in the room and it could never cool under 72 degrees. The temperature stayed between 72- 75 during the summer in the room. My husband was very uncomfortable because he cannot take the heat.

Upon arrival, we were informed that parking incurs an extra fee and that the pool was out of service. We specifically selected this property for the pool so our children & their cousins could use it. While the front desk staff acknowledged the miscommunication & attempted to resolve it by offering complimentary overnight parking & breakfast vouchers, the key amenities we relied on were unavailable. The condition of the room was unacceptable. We encountered gnats emerging from the bathroom drain, spotted a large cockroach near the stairwell, and noticed a substantial hole in the wall beneath the sink. These issues indicate a serious lack of routine maintenance and essential housekeeping standards. When I attempted to formally document these concerns, I was initially told no reporting form was available. After I requested a management resolution, staff offered to move us to a different room; however, this was impractical given that our 4&6 -year-old children were already asleep. A minor discount was provided instead. Unfortunately, this marks our second disappointing experience at this location. Upon checking in, we realized that our previous stay had been similarly frustrating, making this repeat booking an unfortunate oversight on our part. While the front desk team was polite & made genuine efforts to assist us, the recurring maintenance and facility issues mean we can’t recommend this hotel & will not be returning.

The pool wasn’t open.

Couldn’t check in till 6:30 and there was no phone in the room and the housekeeper just opened the door on us at 9:30 not acceptable at all

I went for a solo birthday trip and the hotel was amazing and was able to get the perfect room.

Perfect place

My overall experience was great. I didn’t care too much for having to pay for parking.

The front desk staff very rude not happy at all I booked 4 rooms been a lot of time there but this very disrespectful and dasipponting

And was not disclosed when booking or checking in

I asked for 2 rooms next to eachother and when we checked in we were on 2 different floors. Then the pool was closed all weekend and the air conditioning in our room did not work. It was 79 degrees in our room. Very uncomfortable!!!

Excellent stay!

The breakfast was horrible. The were eggs and sausage was not done. The hot cereal didn't have any raisins brown sugar or any of the normal toppings available and the fresh fruit bo l seemed to always be empty.

Pool was closed

Great stay - excellent breakfast. Too bad pool was closed for the kids during our stay due to maintenance.

breakfast was great! Also gave us a happy hour with 2 free drinks and some snacks between 5-7 PM

Fantastic.

Great stay

Breakfast menu was top notch, especially the omelette station with many different options for a made to order breakfast! The coffee was equivalent to a well known coffee shop!

The breakfast was the worse from any embassy suites I ever stayed and the chefs were rude. I felt like I was having breakfast at a Hampton Inn. Yuk!

Malheureusement la piscine était fermée lors de notre visite. Le déjeuner était particulier, les choix n'étaient pas appropriés. La chambre était parfaite, propre et fonctionnelle.