Epworth By The Sea

If you are looking to stay on St. Simon's Island do not book your stay at Epworth by The Sea. The staff was not friendly or accommodating at all. When we arrived to the property. We were left in the dark about the properties'' amenities unless we asked. The iron in the room was broken, there are spider nests and cob webs all over the place inside and outside. My biggest complaint however, is that our first morning we left the "maid service please" signage outside on the door handle that was provided by the hotel. We left that morning to go to the beach and came back in the evening to find our room exactly how we left it. There was no turn down service, trash was still full and we left our used towels on the floor to be collected, and they were not. When we called the front desk to request housekeeping the woman at the front desk was rude and informed us that we were supposed to let them know we wanted someone to come to our room. It took over 30 mins to get new towels. Upon checking out, there were 2 employees at the front desk, no greeting, no smile did not even ask how our stay was. I told the young lady we were checking out, she put her hand out to get the key cards and barely said a word to us. the staff is poorly trained on customer service and we will never stay here again. the property grounds are beautiful and the rooms are decent but we wont be returning due to the poor accommodations. They really need to do better.

Nice getaway for the 4th of July.

Great

Friendly staff very quiet room

Clean room and the view, i didnt like that there was no coffee pot in the room, for coffee or tea.

The hotel itself is on a Methodist property and is on beautiful grounds, but the amenities and hotel need to be updated. Shower was not coming out all the way very old bathrooms are not updated. TV was almost the size of a monitor and very old blurry screen.

The staff was very helpful.

Are outstanding

Very good place

The second was a slightly rude encounter with the security guard. My husband was trying to get the TV to come on and it would not. He called down to the "front desk." Now...granted we checked in late and this turned out to be the security guard. When my husband told him we were having issues getting the TV on, he was immediately irritable with him stating that he needed to be louder because he was outside (it wasn't what he said, but HOW. Also, my husband said he didnt know that...he had just called "front desk). He offered no solutions or attempts to help at all. Basically said there was nothing he could do. We did end up figuring it out ourselves.

The atmosphere was very peaceful Nothing

Quiet, Location and the view.

Peacefully stay hidden gem for sure

Location Very confusing on where to check in. Room was not cleaned daily.

Nothing Nice layout

This stay was perfect, clean quiet and close to everything. Me n hubby had a lake view with the balcony, it was a great two days for his bday. Will definitely stay again. The bed was to hard for me but he liked it.

Everything about the property was wonderful. Very peaceful stay, neat and clean place. The staff were so amazingly hospitable Nothing

Peaceful atmosphere

Of course the rooms are always nice and feel inviting. Staff has always been nice and helpful.

The rooms were very clean, the staff was extremely friendly, and the grounds were very well kept.