Hilton Garden Inn Tijuana Airport

Location and convenience A/c was not a good one for the room

Lobby and room format Air conditioning didn’t work the night was very hot wasn’t able to sleep comfortable do to the room being hot and musty. No access to a window either

Clean and attentive staff

Cleaniness and good hospitality

Excellent Excellent

Comfortable, close to where we were at Had to wait an hour because they didn't have my booking on time, hotel needs some updating

The facility was cleaning nice The lightning wasn't bright enough

They sent me to ander hotel I'm very disappointed whit the service i reserv on monht aged and they don't respect my reservations very disappointed and I don't get a discount bad service you guy's need to do some it about this it's nat nice you get to the hotel. They give me bad service

Ubicacion , muy limpia y amplia, Other huesped was so noisy ...

That it was close to the airport, and it looked clean. The staff didn’t look happy, or greet us.

Water bottle was opened, restroom wall paint coming off. Towels dirty and carpet in room was dirty. Room had a weird smell. Ac kept turning off, electricity kept disconnecting in the hotel.

Location

Nothing. Staff charged 200$ smoking outside no warnings was included staff was very rude also.

Great Not complaint

Location Front desk,

No good Very duty

Great rooms Didn't let us check in at at least 10mins before checkin time

The bed was extremely comfortable with comfortable pillows. The restaurant staff is extremely nice and go out of their way to accommodate. The rooms do not have microwaves, the toilet you have to flush a couple times for stuff to go down, there was some banging that started around 8 AM, the hot tub is not heated, the pool is small and not in the sun and the TV is not catered to English speaking people.

Made a reservation one week before and received booking confirmation. Arrives at hotel and had to wait 1 and half for my room. Room was not ready and staff said they would let me know when ready. Sat in the lobby for and hour and half until I came to check again. Ordered breakfast and waited over 1 hour for food. Had to call twice for our breakfast. Very bad exeperience ?

always the location the room size