Omni Tucson National Resort & Spa

Definitely not what I was expecting for the price and for the name. It was good, but I wouldn’t say it was great. First, you get that there’s no valet. I would’ve expected a valet at a location like this. The Internet is trash you cannot connect to anything because it is super slow and the signal is very bad so It drops. When you ask for towels or whatever it takes a while to get them because housekeeping is not in yet or whatever it may be, but you should be able to get towels at all hours of the night in a hotel normally. Also, the food at the restaurant was really not that great so we ended up going out to get food.

Exceptional

I can honestly say that this resort experience was the best stay I’ve ever had. Everything was amazing. From check-in complete with a welcome gift for our daughter, last minute cabana reservations and gifts, dinner and drinks to breakfast dropped off at our door in the morning. We wished we could have stayed longer to continue being pampered. I’d give them an even higher rating if I could!

Everything was very nice room was a little outdated but comfortable, the only thing that was a little amiss was the furniture on the patio was not very good and the pool area the same with the lounger’s being very worn and the pool decking was horrible.

Lovely stay

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Not all OMNI resorts made the same. Location is not bad Service. I was being ignored with all my requests. Nobody showed us to the room. Took us 20 min driving around to find it. Electricity did not work on arrival. Contacting them over email did not work had to drive to the front desk to get an engineer to fix it. They try to get out of cleaning our room. Texted us to opt out of it for charity. After cleaning they left folded rug in bathroom remaining folded. Only towels were replaced. They gave us 2 creamers for 3 people. When I asked for more. Front desk lied they will be there only in 20 min when he knew well there is nobody on yet to help me. When I drove inAGAIN to get the creamer. He handed me coffee tickets but was dismissive rather than apologetic. It was supposed to be luxurious end to our road trip. But it was the worst out of 6

perfect stay, perfect accomodations, just perfect

Really enjoyed my stay. Very friendly, helpful staff. I will definitely come back.

Everything is perfect 👌

Everything was wonderful!

We love the cleanliness of the property N/A

Overall a well maintained property, great food and fitness center. Our only complaints were the cleanliness of the back deck of our room and front porch/stairs leading to room. Neither were cleaned during our stay with an abundance of leaves and bird poop!

Staff was excellent. Very attentive. Facilities were very nice too.

I loved the location, I loved the vibe of a vintage luxury hotel. It was clean and smelled good!! Rooms are very spacious and well appointed. Bathrooms are luxurious- large soaking tub!! The staff at every location were superb!!! I didn’t factor in that a vintage hotel means more walking, more stairs, thin floors between rooms, no covered parking, small balconies / patios. The pool furniture is really old and worn. Not enough umbrellas for shade to go around.

Gorgeous facility that was perfect for a quick over night stay for my mama and I. The property has been around for a long time so some of the features are aged. But it’s clean and surrounded by beautiful desert. We enjoyed our time very much.

Superb

Pool umbrellas need to be updated, had to fight with them to get them open and often took two people to figure out how to open them, finally had to call staff member to get them open. Wasn't just me ,witnessed this several times. Aside from that, staff is amazing and friendly, location is very good with beautiful views, Golf courses are in great shape. Girlfriend said the spa experience was very pleasant. Would stay again, but guys, PLEASE get new pool umbrellas!

The staff was AMAZING! The room was comfortable and the property was pristine.

And pool area. Cabana overpriced for the quality We requested they send someone to clean the bugs. After an hour he barely made a dent in skimming the pool. Nobody checked his work and we gave up after that. The rest was great,