SureStay Plus Hotel by Best Western Brandywine Valley

Could have been a better experience but the jest in the “jetted” tub did the work. Only half of the bed sockets work.

Dans la description de l’hébergement était inclus le petit déjeuner mais dans la vraie vie, il ont rien donné. Pour le reste tout était correct: parking gratuit, machine de glaçons correct, accueil correct, propreté de l’hôtel correct en général.

The room was clean and big A lot of construction on the side

Clean room

The pool look very clean and inviting. I believe this property was misrepresented on Expedia. This misrepresentation lead me to expect more than what was provided. I won't use Expedia again. I won't stay here again because this facility is a true motel with no elevator and only outside steps and room access. Probably not a problem for the younger generation but a definite problem for Seniors like myself.

Breakfast

The rooms looked nice online and honestly the rooms were updated with LVP floors and the sink area is great, but they don't show you the shower/bath area which are horrible. There were so many patches and cracks and looked dirty and gross. I refused to use the shower while there and believe me I am not super pickly. They also had cracked glass going up to the second floor on their stairway, which just made it feel unsafe in the area. For what you get, the price was pretty expensive - though I think the area is a little pricy. The good part though was the staff were great, bed was comfortable and breakfast was ok.

El lugar es bueno , buena atención el personal es muy atento y amable y la comida es muy buena , me volvería a hospedar allí otra vez me gustó mucho

There are cockroaches in the air conditioner really didn’t work, but everything was OK

Bad

Mold on the ceiling; leaking tub faucet; terrible smoking smell

Not as they pictured! Fot my money back! Went to another hotel

I wouldn’t stay here again. The bathroom was just disgusting, hot tub and pool was disgusting definitely didn’t go in, I just felt gross staying in the room. It just is not well maintained needs lots of work.

The breakfast wasn’t very good, but the location of the place is perfect for me The toilet water goes under the floor and when you walk on the floor, it squishes I walk across the floor in my white socks, and they turn black The tub has a liner and there’s water stuck between a liner and feels like you’re walking on the water bed The door does not seal tight and let the bugs in The tub faucet drips because the water pressure is too high

Decent enough location, easy check in There was no issues with the reservation and service was nice, but the room was kinda gross. The room had a damp smell to it. The next morning, all my clothes felt damp. Dirt and black spots in every corner and crevice. Fridge was dirty. One of the beds had dirt and hair on it. Shower was in bad shape. Outlet by the bed was knocked out and the phone didn’t have buttons. Seems like they come in to replace the towels and make the beds but that’s about it. Breakfast options were somewhat limited and left something to be desired. Next time I’ll spend the extra $20 and get a better hotel.

I was not allowed to stay there because I was escaping getting beat in an abusive relationship & mentioned to the front desk the police were just as residence inn the day before. The whole thing is caught on camera. I was lied to & told I wasn’t charged & had to go back to my abuser because they took my last money, the old fat pop belly white man that said he was the owner, Also on camera, lied and said I wasn’t charged. I also lost $1000+ in injectable medication from Olympia, $500+ in supplemental from Designs for Health. & $300+ in Mindbloom antidepressants. I still have to file it with the police report to Restore and have to go without in the midst of all this because of them. Not to mention my Victoria’s Secret limited edition suitcase was my prosthetic devices for degenerative disc and my C-section inside. All of which I’ve had a very hard time restoring and have only restored half of. I’m sorry that my abuse was an inconvenience to best Western and I’m very sad because it’s a chain that we used when I was a child fresh from the Soviet Union with my grandparents and we traveled to California, Arizona and Nevada. And I always said very good things. Only didn’t stay there before because they don’t take dogs and now I’m glad I didn’t however because it’s only an evil person.

Disappointing

The location was decent with nearby restaurants. I reserved a King Suite and the hotel put me in a room with 2 full size beds. The room was dirty and the bathroom was also dirty.

The team there was very nice and helpful. Rooms were very dirty. VERY DIRTY

ice machine wasn't working, no other arrangements made, Booked room with jacuzzi paid upgrade,wasn't working!