SureStay Plus Hotel by Best Western Brandywine Valley

Food

The room was nice. The plumbing was weak. Shower was weak. Breakfast was prepackaged.

Absolutely nothing Dirty , and the lights didn’t work tv was broken

Didn't make it down in time Nothin

If you're looking for a budget friendly hotel to stay at for a few days, then this place is for you. The room was cleaned on a daily basis and staff was very helpful during our stay.

Bathroom was not in good shape

We didn't stay...and was charge for the cancellation. We rented somewhere else...won't be booking through booking.com again

Breakfast was not allergen friendly and selections were poor. My wife could only eat the apples. Some hard boiled eggs would’ve been nice. On the positive side, the staff was friendly and listened to our concerns.

The price isn't worth it

The front lobby and staff were great The room smelled horrible, like there had been water damage. There was evidence of it on the ceiling from bubbling paint. The bathroom had an exposed fan, no grate. The pictures did not show that there is a door that leads to another adjacent room right next to the bed. The soundproofing was weak, could hear everything outside. Didn't stay more than an hour, left and will not be back

Close to locations we wanted to visit. Room wasn't very clean.

The water in our room came out black and there was no water at breakfast.

Roach invested Roaches. Was changed to a different room which also was full of roaches. Was not able to stay nor was I credited. I sent booking and hotel info but never heard anything back until today to do another rating.

The room needed a good cleaning and we didn’t eat the breakfast because we didn’t like the looks of it and there was no sitting available. Actually, the whole hotel was dirty. No worries, we won’t return.

Beautiful clean room…..well taken care of. So much so I asked if the rooms were recently updated. Staff were friendly and helpful. Good value for what I paid.

I booked a two queen beds room, but in the beginning they give a one queen bed room because they used different person’s reservation for my reservation after checking my driver license. I told them it was wrong but they kept saying I made a one queen bed room reservation. After I gave my confirmation to show them it was a wrong did they made a change later. They almost screwed up my plan there. I am glad I kept my confirmation number to avoid the mistake they made.

Workers were really nice, and helpful.

I would not recommend staying here. We were in town for a sports tournament. Entire area is pretty run down surrounding the property. Lobby was okay, check in was easy. Key cards for the door were impossible to use. You had to hold it up to the lock for at least a minute to hear the clicking to open. Overall room looked ok at first glance. Bathroom was horrendous. There was a VERY loud exhaust fan that you couldn’t turn off. Both nights in a row there were cockroaches roaming around in the bathroom. Shower was not useable, covered in mold as well as the curtain. AC unit was a residential one that would belong in a home. Did the job but not very cool plus was very loud. Doors don’t shut correctly so every time the people in the room next to us left their room in the night they had to slam the doors shut. Anytime anybody used water around you the walls made awful loud noises. Pool was ok, hot tub/small pool area were completely filthy and not useable. The TV was blurry and has zero options to watch anything. Overall I would say it’s not even worth its low price, I would never stay here again. Biggest concern being the cockroaches.

The steps was not clean

It just need a new renovations everything is old outdated and filthy!!!