Extended Stay America Select Suites - Atlanta - Alpharetta

Nothing it was disappointing Roaches and mold all in the room

Worst front desk staff, worst Manager, room have mold and cigarette smell, did not provide another room and charged fees for three days when I left the rooms as soon as I checked in. Front desk staff and Manager mentioned that refund will be provided but not done. BOOKING.com customer service is waste as they require a email reply from Hotel management to confirm the issue and simply mentioned that hotel management is not responding to Booking personnel and ended the issue resolution. Both Booking and hotel management do not have accountability. Worst front desk staff, worst Manager, room have mold and cigarette smell, did not provide another room and charged fees for three days when I left the rooms as soon as I checked in. Front desk staff and Manager mentioned that refund will be provided but not done. BOOKING.com customer service is waste as they require a email reply from Hotel management to confirm the issue and simply mentioned that hotel management is not responding to Booking personnel and ended the issue resolution. Both Booking and hotel management do not have accountability.

Bad

Nothing places had roaches Too many roaches

Very good

seen a few roaches in my room and door not working other than my stay was pretty good

Exceptional

The staff is super nice and made it feel like a home away from home.

I was very comfortable for the 2 nights that I stayed there.My check-in was very fast and efficient front desk.Staff was very nice.The bed was clean.The room was clean, very satisfied, actually.Every time that i'm in the area for work , I choose to stay at this location.

The only positive part of my stay at this property was Jennifer at the front desk. She was always kind, professional, and helpful throughout my entire stay, and I truly appreciated the way she treated me and my family. Unfortunately, I cannot say the same about the property or management. My family and I had to stay here for about three weeks while we were waiting for our home to be ready, and those were honestly three very difficult weeks. The cleanliness of the property was extremely disappointing, and we had ongoing issues with roaches during our stay. For an extended-stay property, especially one where families may be living for several weeks at a time, cleanliness should be a much higher priority. My biggest concern, however, was the manager's attitude and the way I personally observed her interacting with both guests and staff. She often came across as rude, dismissive, and as though she was above the people staying at the property. No guest should ever feel judged or looked down upon simply because they are staying at an extended-stay hotel. People stay in these properties for many different reasons, and everyone deserves to be treated with dignity and respect. Working in management especially in hospitality requires professionalism, patience, respect, and strong customer service. Based on my experience, I did not receive that from the manager. Jennifer was truly the bright spot of our stay, and I hope the company recognizes her for the professionalism and kindness she shows guests. Unfortunately, because of the condition of the property and my experience with management, I would not choose to stay at this location again. The worst place I stayed at.

Na

Nothing

I like the wonderful welcome I received from Tamika, the manager Nothing

Home like Having to buy towels pans etc

Room was old and floors were heavy with smoke smell. I would not auggest this for the family.

Exceptional

Poor customer service when I first arrived, cockroaches in the room, I’ve killed 3 of them, the door you have fight it to open, the elevator needs some repair

I was in rm328 and it was full of roaches. I mean roaches were all the microwave in my bed and bathroom. Making my stay very unpleasant. Other that my stay was good.

Front desk guy was awesome. The room was not clean and roaches were all over. I had to remove all my personal belongings to my car in fear of the roaches getting in bags. Shops were close by.

Very dusty