Holiday Inn Express Amarillo South by IHG

I’ve stayed here before and it was better but this time it was dirty and the room was dimly lit, the sitting area was damp, found dirty washcloth in shower, trash bag missing from trashcan in room, spare sheets for couch had no actual sheet just a duvet cover. Really disappointed this time.

Good

The Gentleman who was working the check in desk was great. He was very busy and did an excellent job. He was checking in customers, helping someone who was having trouble with the coffee machine, running towels out to the pool, all with a great attitude.

Breakfast was BAD! egg whites only, cold crock pot gravy, frozen microwave sausage link. Go across the street to braums and save your appetite

Our room had a desk chair and ONE additional chair besides the bed. Certainly NOT the standard we've had at Holiday Inn in the past. No couch (and obvious space where there should have been - or once was). No table. Disappointing. Bed was hard. We would have requested another room, but once we settled in - didn't want to hassle with moving.

Our room was dirty. We switched rooms because the bedding on both queens in our first room was stained and dirty. Second room was not much better but after hours in a car I didn’t care anymore because they were all probably dirty. The AC was not working.

Good breakfast. Room was not the cleanest and the bathroom fan was not operational which kept the bathroom pretty damp the rest of the day after 4 showers in the morning.

I really like that we were able to get on the highway to head to our next destination. The front desk person was also very kind and attentive. When I book a hotel I always look for a hot tub and free breakfast. The hot tub was not working. If I would have known that I would have chosen a different location. I wish there was a way to know if those are not working before booking.

good

The staff were very friendly, The front desk staff were very helpful and polite. The room was very nice the breakfast was quite nice as well. The house keeping staff was friendly and polite as well. Great location for our visit. The fitness room smelled like mold, the ceiling in the breakfast area closest to the swimming pool area has water damage and open holes with brown stains around it. The hot tub was broken and the water in it was green. Before we left for the day to visit family we put the door tag in our room so the staff could clean and change towels and linen, (they were loading the carts for cleaning when we left) , when we came back that evening there was another tag hanging on the out side of the door as well as the one inside and nothing had been cleaned in the room. When I took the used towels and cloths to the front desk they said house keeping had told them we were still in the room when they came to clean it. (Wrong)

Ok

THIS RESERVATON WAS CANCELLED BY THE HOTEL STAFF. NO CANCELLATION CHARGES WERE ASSESSED.

Room was great. A c worked great in our room. Breakfast was very good and plenty of selections. Air conditioning was out in the lobby hallways and breakfast area made it uncomfortable.

That the room had no coffee machine

The check in staff was very friendly. The bed was comfortable as I expected. The location was very isolated. No attractions or real resturants within walking distance. The automated coffee makers didn’t work properly. The person who was doing the breakfast was 15 minutes late. Didn’t have knowledege on how to fix the coffee makers.

We were not made aware of the extra expense for the pet until we got there. That was a hidden fee that needed to be disclosed at booking. The toilet in our room was extremely low. The entire cost of the room was over inflated for the the lack of amenities

The room was right off the highway,road noise kept the family up all night. It was a little dated for the price point. The wheelchair accessible room/ bathroom didn’t have a walk in/ roll in shower. It was a standard bathtub.

People were nice. Close to where I needed to go. A real nice united super market real close by. Crickets!!’

A/C did not keep room cold. Had no body wash in shower. Beds was like sleeping on concrete

We LOVED the heated pool. The rooms were spacious!