SureStay by Best Western Atlanta Northeast

Great stay staff nice will stay again

Be careful how you come in and out of the check in area to get to the rooms, the hill is steep. Looks like a newer property or they are renovating - not everything is done, but you can see where its in progress.

Loved the speedy service, and patient staff. Resolved issue with plumbing within the hour, clean bathroom and good WiFi.

I booked a two-night stay through Expedia and paid upfront. Unfortunately, the property looked very different from what I expected based on the photos shown online. Because the reservation was prepaid and non-refundable, I felt locked into staying despite being unhappy with the accommodations. From the moment we arrived, the property felt more like a low-budget motel than the hotel experience I expected. The front desk was separated from guests by heavy plexiglass, which immediately made me question the environment and safety of the property. The room itself was extremely basic. I will give them credit for one thing: the air conditioning worked very well, which is honestly the main reason I am giving this property one star. Unfortunately, there wasn't a proper warm blanket on the bed—only very thin bedding. The room became so cold that we had to rely on our own body heat to stay warm. The hot water was another problem. When we tried to shower, it took approximately 20 minutes for the water to become hot. I called the front desk and was simply told that the water "should get hot." Eventually it did, but having to wait that long for basic hot water was unacceptable. The atmosphere became even more uncomfortable at night. Guests returned late from clubs and were outside being loud, yelling and screaming. Police also showed up during our stay. On one occasion, police activity interfered with access to the parking area.

My stay here was ok minus the key for unit 261 I had to get a new one every DAY! Oh yes and the area reminds me of Van Bure

Just terrible. Rude staff. Filthy rooms. Sketchy location.

Didn’t have any soap

Everything

Thank u Thank u

I don't like that when you extend your stay how they make you pay an extra 20 Dollars

Cleam

The room was dirty , lack of towels and rags the house women did a great job but she was the only one that came by . The lady at the front desk had a bad attitude when it came down to paying the pet fee but they she didn't have the same attitude when it came down to us having clean sheets and towels and rags

The staff at this property were problematic from the start. They were rude and condescending. In addition, the cleanliness wasn't there. I had pillows and bedding I didn't use due to it being stained and dirty. The young lady that checked me in didn't understand that the booking was paid in full via Expedia & Afterpay. She made me end up having to cancel my reservation and then I ended up paying in person there. Again, this was verified by two different agents with Expedia that I was paid in full. The listing said that a continental breakfast is included and it was, however, the gentleman running the front desk asked me the room number. I gave this to him and went to pose a question to which he said," no conversation just room number only." The next interaction I had with someone on staff was the person cleaning rooms. I opened the room door because Doordash was having an issue locating the room. She said to me no smoking. I motioned to her that I was looking for a food delivery person and not smoking. I do not smoke and to assume that one does is ignorant. I booked this place because it was supposed to be a non-smoking facility. I would not stay here again. I was in a pinch due to a relocation.

Super clean

My tv wasn’t working call the front desk they said they was come up and get me different tv they didn’t my kids went three days with no tv at all

There was handy man working on the floor below.... when we walk to the car saw screws n nails on the ground. The refrigerator leaking water on the floor...it was ok place

There was trash left outside the door when we arrived. Inside the room was soooo run down. There was still trash on the floor from the previous people who stayed there - including bottle caps. Dirt everywhere. The couch was missing a cushion cover so it was just the stuffing on the couch. So weird.

The 1st room they gave me there was a broken down cabinet outside the room. The TV could only get one channel .The tub was dirty in that room so I asked for a new room. The new room was just as bad. The floor was coming up. There was black mold on the walls. The tub filled with water when showering. It was one of the worst experiences staying in a hotel/motel.

TERRIBLE!!!