Holiday Inn Express Atmore by IHG

Very friendly staff. Comfortable and clean. Get location. Next to Windcreek Casino. Right off I65.

Great lcation great price Disgustingly dirty . Maids need a lesson in how to clean and sanitize. Hair all over especially towels in bathroom. Asked for fresh clean was told out of towels. Floor in bathroom literally had so much black dirt ares from not being cleaned. You guys have a serious Japanese beetle problem. They are not lady bugs tell staff to do some research. Have stayed in area a few days a year and gave it a try and will go back across the street next visit. Do better

Exceptional

Staff was great!!!

The stay was very nice. The check in clerk I had wasn’t friend at all. Nasty attitude. Very impatient as well Mainly everything except the clerk at my check in

Good

Check in clerk was on an earbud personal call and rude. Check in only takes a few minutes but it left a lasting impression.

It was last minute but they were able to accommodate me with no problem.

The Front Desk Receptionist Betsy was very rude and unpleasant. I thought it was with me and my husband but I observed the same rudeness with another person in line after we had checked in. I hope I don’t experience this again. Also, the air conditioner in the room did not get cold at all.

Didn’t know when it was. Didn’t get to enjoy it. Liked the water pressure. I was really disappointed with the hospitality we received upon arrival. I had already prepaid for our stay, but when I went to check in, the front desk employee said she couldn’t find my reservation. She asked for my driver’s license and the card I used to book the room. After looking at my Visa Cash App card, she immediately said, “We don’t accept Cash App.” I explained that it was a Visa card and that it was the same card I had already used to successfully pay for the reservation. She then told me I wasn’t on the list and that I would need to contact Booking.com because it was a third-party reservation. I explained that I had received two confirmation calls that morning regarding our stay for my husband’s birthday and had even spoken with someone about requesting extra pillows. Her response was simply, “Well, I wasn’t working this morning.” As more guests lined up behind us, I asked what this meant for us and whether we even had a room. Only then did she call someone for assistance. It turned out our reservation was in the system after all—our first and last names had been entered in reverse. Once the reservation was found, she informed me there was a security deposit, but again refused to accept my Visa Cash App card. I handed her my bank-issued Mastercard instead, and she looked at it and asked, “What is this?” I replied, “A Mastercard.” After everything was finally sorted out, she had us sign the paperwork but never welcomed us, explained any hotel amenities, told us when breakfast was served, or provided any helpful information about our stay. The only thing she made a point to mention was that if we were caught smoking in the room, we’d be charged a $250 fee. We don’t smoke and never have, so it felt like a very strange and unfriendly way to welcome guests. Mistakes with reservations can happen, and I understand that. What was disappointing was the lack of professionalism, communication, and customer service throughout the entire check-in process.

Clean room, quite. Friendly 24 hr. staff and good breakfast. Gym clean. Pool was small but well maintained. Close to the Wind Creek Casino.

Horrible

The front desk lady whom checked us in was not very personable or courteous. When we walked in she was at a table playing on her phone. She seemed very bothered that we were there. We had asked questions and she just seemed very angry to be at work.

Location, comfortable beds, clean rooms and nice location The front desk lady whom checked us in was not very personable or courteous. When we walked in she was at a table playing on her phone. She seemed very bothered that we were there. We had asked questions and she just seemed very angry to be at work.

Love my stay at this place everytime

The only thing I didn't like about the hotel was the filthy sofa in the room. I would never use it, however; it makes one little uncomfortable. Additionally, I was up late at night and killed a roach twice around the coffee pot space.

Exceptional

I had to wait 30 mins to check in because rooms were still being cleaned and the lady at the front desk was holding the rooms for people who booked bed me but was not there.

Exceptional

It was clean, the air was cold and the bed was cozy so snuggled in and slept well... and the pool outside was a plus. Breakfast was ok but I'm not a breakfast fan anyway.