Muckleshoot Casino Resort

Superb

Resteraunts during our stay we're excellent. Staff was courteous and fun to talk with. Food was very good. Hotel security is top notch. Having to drive through Seattle. Washington state doesn't seem to care about its image. Lots of trash on roadside and more graffiti on everything than the Bronx! What does the state use tax money for?

The rooms are beautiful! And comfortable It was very expensive- reserved it on a weekend of a concert that was cancelled and still had to pay $699.00 for one nights stay.

Good

We were able to check in right away. The staff was super friendly. The location was perfect for where we were trying to go. Nothing

Valet parking was excellent and free Stayed 2 nights and coffee pods weren't refilled.

That you have to warm your food somewhere else. No microwave.

How safe it is. Not have to worry about random people walking around. That you have to warm your food somewhere else. No microwave.

The floor in my room was a bit dirty

Superb

Exceptional

Very nice , Muckleshoot is a real nice casino The room needed to be vacuum. They are missing areas under coffee tables and chairs

Exceptional

Very good

Exceptional

The facilities were wonderful. The staff. I was told by 2 staff members I could absolutely change my king to 2 queens due to a busted pipe at my home. I got there and the lady said oh no you cant change your room you booked on booking.com. Well, I DID NOT book on booking.com I clicked on your resort and it directed me to my reservation. After the associate went to her manager, she came out and said 'we will just give it to you because she doesnt want to come out and argue with you'... this is absolutely disgusting behavior. Whatever manager was on around 745PM on Tuesday 8/18 should get a reality check in customer service. I would not refer people there based on customer service. We brought our family and special needs daughter there to be told 'ok go ahead im not arguing with you' this is awful customer service. Not to mention AGAIN.... TWO EMPLOYEES ON YOUR PHONE TOLD US WE ABSOLUTELY COULD CHANGE TO 2 QUEENS... VEEY disappointed in this.

I like the adult hours for the pool. wished it stayed open later though. I liked the room a lot and the big window view. I also like the restaurant balcony. I didn't like how the key cards work with elevators, annoying to have those extra steps. My biggest complaint is that it was my anniversary date night with my wife and we tried calling to get some champagne and wine ordered through room service and couldn't even get through to room service using the hotel phone. I had to call on my cell phone to reach the one and only worker (her words) for that Wednesday night (8/19). i think it was like 1am but it's a casino so i know there were workers still serving alcohol downstairs. This room service worker told me they don't offer room service delivered to the room, like at all. I asked if that was the case even on the weekends and she said yes, no room delivery for food or drink. My wife and i had to get dressed and walk all the way down to the casino where we couldn't even buy a bottle. We had to buy multiple glasses of wine and i think this whole process is absolutely ridiculous. oh and the bartender said they do offer room service on the weekends, so which is it?? For a hotel/casino that loves taking people's money why won't you take mine for a bottle of wine??? Was excited to come back but this experience really ruined my mood on this place.